Strategic Planning Manager (Korean Bilingual Required)

LG Electronics • Huntsville, AL

1d • $110,000 - $115,000

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
The Korean Bilingual Strategic Planning Manager will support business strategy development, performance management, and customer experience innovation initiatives across LG Electronics service operations. This role is responsible for identifying growth opportunities, analyzing business performance, managing key performance indicators, and supporting strategic initiatives that improve customer satisfaction and operational effectiveness.
Fluency in Korean is required for this position.

Requirements

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Statistics, or related field.
• 7+ years of experience in Strategy Planning, Business Analytics, Consulting, Project Management, Operations, or related functions.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced proficiency in Microsoft Excel and PowerPoint required.
• Excellent verbal and written communication skills, including executive-level presentation capability.
• Experience managing cross-functional projects and working with global stakeholders.
• Bilingual (English/Korean): must be able to read and write Korean

Nice To Haves

• Experience with Google Data studio, Tableau, SQL, Python, or other analytics tools preferred.

Responsibilities

• Support the development and execution of strategic plans, operational initiatives, and customer value improvement programs.
• Monitor, analyze, and report key business KPIs including Customer Satisfaction, NPS, RTAT, Productivity, Reclaim Rate, Service Profitability, and Cost Metrics.
• Develop executive dashboards, business reviews, and performance reports for leadership, headquarters, and global stakeholders.
• Interpret data from service operations, VOC, digital platforms, and market research to identify opportunities and risks.
• Identify customer pain points, operational inefficiencies, and business improvement opportunities through data-driven analysis.
• Conduct market intelligence, benchmarking, and SWOT analysis to identify competitive advantages and growth opportunities.
• Collaborate with Customer Service, Field Service, Technical Support, Sales, HQ, and external partners to support business initiatives.
• Prepare executive presentations, business reviews, and strategic recommendations for leadership decision-making.
• Support annual business planning, budgeting, forecasting, and special strategic projects.
• Drive continuous improvement initiatives through process optimization, standardization, and performance management.

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level