Strategic Performance Engineer

Impel

2d • Onsite

About The Position

The Strategic Performance Engineer ensures flawless technical execution and product adoption from Day 1. Serving as the bridge between Sales, Implementation, and long-term Customer Success, this role focuses on complex dealer launches and reducing time-to-value.

Requirements

• Technically minded RPM or NPM with deep product knowledge and an understanding of data integrations.
• Strong presentation skills with the ability to lead technical discussions at both the store level and the C-suite.
• Extreme attention to detail regarding UI setup and data integrity.
• Must be comfortable with 75% travel and thrive in ambiguous, fast-paced environments.

Responsibilities

• Lead the on-site launch phase for complex dealer groups to ensure 100% feature utilization and technical alignment.
• Work in tandem with PM/RPMs to ensure a structured, organized transition from implementation to long-term management.
• Translate client-specific needs into scalable solutions by acting as the feedback loop between the client and Product/Engineering teams.
• Develop and refine the "Launch Playbook" to standardize deployment and ensure consistent customer experience.
• Identify and report on technical hurdles or UI/UX friction encountered during the early stages of adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed