About The Position
As the Senior Strategic Analyst, Collections Performance, at TrueAccord, you are a Performance Operator whose mission is to own the "truth" behind our collections performance, diagnosing the deep-rooted drivers of liquidation and engagement across our product and strategy layers. This is a role for a high-influence leader who can navigate ambiguity, challenge underperforming narratives with evidence, and drive measurable outcomes across the entire platform.
Requirements
- 8+ years of experience in Collections Analytics or Debt Recovery.
- Deep, intuitive understanding of liquidation curves, recovery math, and digital engagement metrics.
- Expert-level SQL skills and comfort navigating complex, multi-layered data schemas to build optimized datasets.
- Leveraging GenAI tools (like ChatGPT Code Interpreter or Claude) to accelerate analysis and sharpen insights.
- Firm grasp of experimental design and statistical significance.
- Ability to distill complex data into concise, actionable insights for executives or auditors.
- Proficiency with visualization tools (preferably Looker, but Tableau or similar works).
- Comfort working within a Mac/G-Suite environment.
- Bachelor's degree in a quantitative field (Math, Finance, Economics, or Data Science) or equivalent practical experience in a high-stakes analytical role.
Responsibilities
- Own the Root Cause: Lead the "detective work" required to diagnose performance shifts. Distinguish between market conditions and internal strategy drivers, prioritizing high-impact problems for immediate resolution.
- Drive Decisive Strategy: Design and execute sophisticated A/B and multivariate tests tied directly to recovery. Ensure experiments result in concrete implementation and strategy changes.
- Influence the Product Roadmap: Identify technical gaps or logic errors impacting performance and translate them into actionable requirements for Product and Engineering teams.
- Empower Client Success: Arm Client Managers with sharp, defensible recommendations. Be the authoritative voice in high-stakes client conversations when performance is at risk.
- Foster Cross-Functional Accountability: Act as the "source of truth" for the organization, driving alignment between Data Science, Product, and Client Management to ensure performance risks are addressed immediately.
- Scale Through Frameworks: Build repeatable diagnostic frameworks and Looker dashboards that allow performance insights to scale.
- Navigate Without Authority: Influence outcomes across teams where you may not have formal authority, using data and strategic vision to force clarity and correct underperforming strategies.
Benefits
- Medical, dental, vision, retirement, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
11-50 employees
