Director, Strategic Planning and Performance
About The Position
The Health Plan Operations (HPO) team provides operational support to Blue Shield of California. The Director, Health Plan Operations Optimization leader will report to the Vice President, Health Plan Operations. In this role you will work across all the Health Plan Operations teams to drive an operating model that is efficient and provides outcomes worthy of our family and friends. You will drive the strategic direction to improve Health Plan Operations performance and stakeholder satisfaction while streamlining processes and lowering administrative costs. You will govern the HPO Business Optimization program portfolios for HPO team in Customer Experience, Claims, Healthcare Business Operations and end-to-end Backoffice operations. You will also provide hands-on dives and analysis of key performance issues to identify solutions. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Requirements
- Report to the Vice President, Health Plan Operations.
- Work across all Health Plan Operations teams.
- Energized by creative and critical thinking.
- Building and sustaining high-performing teams.
- Getting results the right way.
- Fostering continuous learning.
Responsibilities
- Drive an operating model that is efficient and provides outcomes worthy of our family and friends.
- Drive the strategic direction to improve Health Plan Operations performance and stakeholder satisfaction while streamlining processes and lowering administrative costs.
- Govern the HPO Business Optimization program portfolios for HPO team in Customer Experience, Claims, Healthcare Business Operations and end-to-end Backoffice operations.
- Provide hands-on dives and analysis of key performance issues to identify solutions.
Benefits
- Lowering administrative costs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
