Strategic Payer Partner Lead

iRhythm Technologies, Inc.

1d•$115,000 - $149,000•Remote

About The Position

At iRhythm, we are redefining how cardiac care is delivered through innovative technology and data-driven insights. Our mission is to improve patient outcomes and transform the healthcare experience. We’re looking for a strategic and experienced Strategic Payer Partner Lead to join our team and help with operational and strategic performance of our end-to-end revenue cycle (order to cash). The Strategic Payor Partner Lead (SPP Lead) will support the oversight, mentorship, and performance auditing of our Strategic Payor Partner team. This individual will serve as both a high-level contributor and team advisor—driving payer strategy, analyzing performance trends, supporting complex issue resolution, and helping ensure operational alignment across the RCM function. This role is ideal for an experienced payer strategist who excels at root cause analytics, team coordination, and partnering across multiple stakeholders to drive payer accountability and revenue recovery. Our work environment is fast-paced and collaborative, driven by a passion for delivering innovations that improve the quality of health care and patient experience. We are looking for like-minded individuals to join our team today!

Requirements

At least 7 years in healthcare revenue cycle or payer performance roles
Ability to interpret data trends, model performance, and identify actionable insights
Strong communication skills with ability to navigate cross-functional teams
Proficient in Excel and data visualization tools
Exposure to denial management, EOB interpretation, and AR/cash collection strategies.
Experience working in a matrixed environment with cross-functional teams.
Experience supporting or leading a payer-focused team
Strong analytical, communication, and collaboration skills
Comfort reviewing dashboards, audit trails, and payer trend data
Advanced root cause analysis and data interpretation skills
Strong understanding of payer behavior, reimbursement trends, and post-claim RCM workflows
Experience leading or mentoring revenue cycle or payer-focused teams
Excellent communication and stakeholder engagement skills
Skilled in cross-functional alignment and escalation resolution
Familiarity with AR management processes and billing vendor coordination
High attention to detail with strong documentation and audit trail discipline
Proficient in Excel and payer performance dashboards (e.g., Power BI, Tableau)
Ability to coach team members and support training initiatives
Organized, proactive, and results-oriented with strong follow-through

Nice To Haves

Master’s degree or finance or accounting background a plus.
Ability to navigate complex prayer landscapes.

Responsibilities

Assist with Team Oversight & Support and manage regional payer assignments
Serve as a go-to resource for regionally assigned SPPs, helping triage complex payer issues
Review and advise on escalations, including field vs. payer source identification
Conduct audits of root cause findings and ensure consistency in resolution documentation
Oversee payer performance trends across all assigned regions to identify systemic gaps
Partner with Market Access, DMAs, and RCM liaisons to coordinate multi-team response plans
Support leadership with KPI dashboards, payer performance summaries, and compliance reporting
Help develop SOPs, standard templates and escalation workflows for the SPP team
Mentor newer SPPs and assist with onboarding and role-based development
Ensure findings are communicated effectively to RCM managers and/or billing vendors
Track execution and follow-through of payer remediations led by SPPs
Contribute to process improvement and automation recommendations
Create and manage team scorecards and process quality standards for the SPP’s
Ability to travel (up to 25%)
Perform additional duties as assigned to support departmental goals and operational efficiency