Strategic Partnership Manager, SMB

Grubhub•Remote - California Tier 1, CA

1d•$96,960 - $121,200•Hybrid

About The Position

As a Strategic Partner Manager in the SMB Merchant Network, you'll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn. The Impact You Will Make: In this role, you will be the primary driver of success for our most strategic accounts. Your impact will be defined by your ability to: Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth. Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized. It is an expectation that you provide these accounts with a contact number for emergencies. You must be available to them (or provide an alternative contact that can be reached) at all times. Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements. Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges. Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance. Be prepared to travel to meet with top partners and attend key industry events.

Requirements

Bachelor’s Degree or equivalent years of experience and High School degree/GED
Must be located in Los Angeles, CA
4-6 years of account management or enterprise account management experience.
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
Native-level fluency in English is required.
Ability and desire to do whatever it takes to find solutions for merchants.
Strong verbal and written communication skills.
Strong organizational and time management skills.
Confident making outbound dials on the phone.
Willingness/ability to travel and speak to restaurants in person.
Proven track record of success in meeting and exceeding goals.
Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Nice To Haves

Experience working with (or selling to) restaurant owners is a major plus.
Restaurant experience is also a plus.
Experience with Salesforce.com or similar CRM is a plus
Candidates fluent in Mandarin or Spanish are strongly preferred.

Responsibilities

Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth.
Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized.
Provide accounts with a contact number for emergencies and be available to them (or provide an alternative contact that can be reached) at all times.
Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.
Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges.
Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance.
Travel to meet with top partners and attend key industry events.