Strategic Partnership Manager - AI Safety

Gray Swan AI

1d•$86,400 - $153,000•Hybrid

About The Position

Gray Swan is looking for a Strategic Partnership Manager to join their team. This role will report directly to the SVP of Frontier Lab Safety and will be responsible for ensuring the smooth operation of relationships with AI lab customers. The ideal candidate will be an exceptional project manager and tactical driver, acting as the connective tissue between customers, internal teams (sales operations, customer success, engineering), and leadership. The role involves managing workflows, translating technical scopes, coordinating customer interactions, monitoring communications, and ensuring efficient execution of engagements. Additionally, the role includes managing the CRM, driving deals to closure by working with procurement and legal, identifying and resolving blockers, and coordinating milestone delivery and invoicing with the accounting team. The Strategic Partnership Manager will also align internal teams and customer expectations on timelines and provide light project management for active engagements, serving as a consistent point of contact for operational and logistical questions.

Requirements

3+ years in partnerships, account management, customer success, or sales operations, ideally in a technical environment.
Demonstrated ability to manage multiple active relationships and projects simultaneously
Experience working with enterprise procurement and legal teams to move contracts forward.
Exceptional attention to detail & CRM hygiene, in contract review, and in follow-up.
Strong written communication. You will be representing Gray Swan in writing constantly.
Comfortable in Slack-heavy, async-first work cultures. This is how our customers and internal teams communicate.

Nice To Haves

Prior experience directly supporting a senior technical leader or executive in a customer facing capacity.
Prior experience at a startup or high-growth company where a process is being built in real time alongside the work.
Exposure to professional services or milestone-based engagements, as opposed to pure SaaS models.
Working familiarity with AI/ML concepts at a high level, sufficient to follow technical discussions and ask the right questions.

Responsibilities

Support the SVP of Frontier Lab Safety
Act as the operational backbone for all lab relationships, owning the workflows and coordination to ensure services can scale.
Translate technical scopes into clear milestones and deliverables for broader team execution.
Coordinate initial calls with new customers, including scheduling, prep materials, and post-call follow-up.
Monitor dedicated Slack channels for lab customers and surface new signals or requests to internal teams quickly.
Ensure that internal teams can focus on high-leverage work by owning the execution details of every engagement.
Own the CRM for all lab relationships capturing every contact, conversation, and opportunity to reflect reality.
Drive deals to close in real time, working with procurement and legal teams to keep contracts moving.
Identify and resolve blockers before they impact timelines, maintaining full visibility into contract status.
Maintain clear visibility into pipeline status and flag any delays before they become problems.
Keep the accounting team informed of milestone status and flag when deliverables are ready for invoicing.
Align internal teams and customer expectations on timelines, tracking progress and flagging risks early.
Provide light project management across active engagements to keep expectations aligned.
Be a consistent, reliable point of contact for lab partners on operational and logistical questions.