Strategic Partner Support Analyst

Waystar•Atlanta, GA

About The Position

The position will collaborate with Channel, Partner Operations, Client Support, Solution Adoption, Client Relations, Technology, and others to successfully support the needs of our strategic channel partners. The SPSM will have a solid background working with practice management systems, Waystar processes and products, and technical EDI integration between healthcare information systems, and will be able to research, manage, and provide concise responses to complex inquiries and projects.

Requirements

At least 3 years working with PM Systems, clearinghouses and/or Integration of HIS.
Clear and effective communicator with excellent verbal and written skills.
Ability to understand complex technical processes to lead, coach, and support strategic partners.
Ability to speak knowledgably to partners with a full technical/workflow understanding of Waystar.
Ability to multitask and perform under pressure on a high-volume results-driven team.
Advanced computer skills utilizing MS Office products, Salesforce, FTP software, etc.
Strong time management, analytical skills, and troubleshooting skills.
EDI healthcare experience and knowledge of file transmissions via SFTP and API/web services.
Self-motivated with the ability to work well both in a group environment and independently.
Bachelor's degree or equivalent experience.
Experience working in or with a medical practice or practice management/electronic medical records/revenue cycle system.
Knowledge of medical billing, HCFA 1500 form/UB04, and ANSI X12 formats

Responsibilities

Manage the SPST in all aspects including documentation, reviews, process improvements, coaching+
Work directly with strategic partners for all Waystar needs
Manage capacity and cases via the SPST queue in salesforce and document all communication.
Serve as an escalation point to make sure vender issues are routed to the correct cross-functional team(resolves where possible)
Onboard new partners operationally to Waystar
Work with the Partner Integration Manager(PIM) to document newly integrated partners and understand full integration available.
Work with partners to understand their needs/pain points, and provide solutions/processes to resolve.
Manage and train partners on the vender portal and Waystar Products(occasional group sessions, one on one, refresher)
Updating/Maintaining the Practice Management System page in Salesforce with updated partner info
Streamline internal and external process with partners and manage implementing to completion.
Work with channel on partner reporting needs, onsite/remote working sessions and process discussions.
Manage partner specific projects and become the SME for technical integration associated with main partners
Further develop and maintain: Overall understanding of all Waystar products and best practices on how they should be used.
Understanding of the PM systems we partner with and the technical setup of how these systems function and integrate with Waystar.
Ability to lead by example and coach team members successfully
A clear understanding of clearinghouse, vendor, PM, payer, and billing entity relationships.

Benefits

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
Flexible time off for exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups