Strategic Partner Manager
About The Position
On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights while accommodating the variable needs of our partners. This is an in-person account management opportunity based out of Toronto. You will need to live in or in proximity to the market. As a Strategic Partner Manager (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You will report to the Manager, Outside Account Management on our Strategic Partner Management team.
Requirements
- 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
- Proven track record of driving measurable growth and retention across the majority of a book of business
- Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
- Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
- Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
- Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces
- Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations
Responsibilities
- Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction
- Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success
- Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve
- Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
- Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception
- Influence cross-functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation
- Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives
- Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers
Benefits
- paid time off
- paid parental leave
- wellness benefit
- several paid holidays
- medical
- dental
- vision benefits
- disability and basic life insurance
- an RRSP including an employer match
- mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
