Microsoft Strategic Partner Manager

Ingram Micro•Mississauga, ON

3d•CA$90,000 - CA$100,000•Hybrid

About The Position

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! This position is a hybrid role based in our Mississauga office where you will work 3 days in the office and 2 days remotely. Role: This role serves as a dedicated Strategic Partner Manager for a key strategic partner, providing executive relationship ownership, coordinating Ingram Micro resources, and ensuring a seamless end-to-end partner experience. As the primary point of accountability for partner satisfaction, growth initiatives, escalation management, program adoption, and cross-functional alignment, the role is responsible for protecting and growing a critical revenue stream while driving long-term strategic expansion opportunities.

Requirements

College Diploma or Degree (or additional relevant experience in a related field).
Minimum 5-8 years of account management and/or business development experience and ideally experience with recurring solutions.
Must be accountable and able to take ownership.
Must be a self-starter, motivated, and organized.
MS-900: Microsoft 365 Fundamentals certification is required for this position and the successful candidate must either have this certificate prior to or complete it within 2 months of their start date.

Responsibilities

Builds and maintains effective relationships for the high priority strategic account, serving as the executive relationship owner and primary point of contact.
Responsible for proactive renewals management.
Focus on improving Net Revenue Retention (NRR) by driving customer success, expanding account value, and minimizing churn through strategic engagement and solution alignment.
Deliver key partner business planning milestones within the Partner Lifecycle framework, ensuring partner alignment and consistent customer engagement across the lifecycle stages.
Serve as the single point of accountability for partner satisfaction, ensuring a seamless end-to-end partner experience and proactive management of partner needs.
Orchestrate Ingram Micro resources across sales, operations, vendor management, and support teams to drive alignment and successful execution of partner initiatives.
Lead partner growth initiatives and drive adoption of Ingram Micro and Microsoft programs to maximize partner value and business outcomes.
Manage and coordinate partner escalations, ensuring timely resolution and effective communication across internal stakeholders.
Lead Partner Monthly and Quarterly Business Reviews (MBRs/QBRs) to align performance metrics, identify growth opportunities, and strengthen strategic collaboration.
Foster cross-functional alignment to support strategic objectives, retain critical revenue streams, and drive continued business growth and expansion opportunities.
Travel to the partner's office up to one day per week, or as business needs require, to maintain strong relationships and support strategic initiatives.