Strategic Operations Senior Manager, Communications (Contract)

Crunchyroll, LLC•Los Angeles, CA

About The Position

The Strategic Operations Senior Manager will serve as the strategic "engine" of the Communications department, ensuring operational excellence across global external and internal functions. Reporting directly to the Senior Vice President (SVP) of Communications, this individual will bridge the gap between high-level strategy and day-to-day execution. You will be responsible for streamlining workflows, managing the department’s financial health, and building the systems that allow our storytellers to do their best work. You will be a trusted partner to the Communications leadership. Ideal candidates will have a proven track record of collaborating cross functionally and has partnered deeply with stakeholders at all levels.

Requirements

8+ years of experience, with at least 3 years focused on operations, project management, or strategic planning within a communications or marketing environment.
Proven experience managing significant departmental budgets and navigating corporate procurement processes.
Expert proficiency in project management tools such as Asana and Microsoft Project.
Experience working across international teams and time zones, with the cultural fluency to support effective collaboration, planning, and operational coordination across regions.
Prior experience supporting executive-level leadership in a global organization.
Experience managing multiple high impact initiatives simultaneously in a collaborative and autonomous environment.
Experience working in a dynamic environment with the ability to respond to crisis situations.
Bachelor’s degree in Communications, Business Administration, or a related field.

Nice To Haves

Passion for anime, pop culture, and the entertainment industry, along with familiarity with Japanese culture, is a plus

Responsibilities

Assist the SVP of Communications with HR planning, organizational design, and day-to-day departmental management.
Establish and track key performance indicators (KPIs) through standardized weekly and monthly reporting dashboards.
Lead the building of presentations and decks for internal and external leadership sessions, translating complex data into actionable insights.
Develop, monitor, and manage the annual communications budget, providing regular financial forecasts to leadership.
Process all purchase orders and invoices, conducting regular check-ins with Finance and Accounting to ensure timely reconciliation.
Partner closely with the Legal department on the creation, review, and execution of contracts for vendors and agencies.
Oversee procurement processes and maintain relationships with external consultants to ensure cost-effectiveness and quality.
Design and implement scalable team systems and tools to enhance productivity.
Plan and execute team-wide meetings, offsites, and planning sessions to ensure clear objectives and a cohesive culture.
Lead high-priority cross-functional projects as assigned by the SVP to address emerging business needs.