Strategic Operations Principal - Evernorth Health Services - Remote

Cigna Healthcare•Missouri Work at Home, TN

1d•Remote

About The Position

The Strategic Operations Principal leads strategic planning, business execution, and cross-functional initiatives across MD Live and Pharmacy Advancement. The role translates business priorities into actionable plans, drives alignment and accountability across a complex portfolio, and advances initiatives spanning virtual care, digital health, AI-enabled innovation, product strategy, and pharmacy transformation. Working across Pharmacy & Care Delivery, Technology, Product, Clinical Operations, Finance, Strategy, and Growth organizations, the Principal aligns priorities, facilitates business decisions, establishes operating mechanisms, and ensures execution of key objectives. The role partners with the VP and leadership team and requires strong business acumen, executive presence, strategic thinking, and the ability to influence and deliver results in a highly matrixed environment. The position is remote. Employees working from home occasionally or permanently must have cable broadband or fiber optic internet service with speeds of at least 10 Mbps download and 5 Mbps upload.

Requirements

Bachelor's degree or equivalent experience.
10+ years of experience in strategy, operations, consulting, healthcare, digital health, pharmacy, technology, or related fields.
Experience partnering directly with senior executives and influencing strategic decisions.
Proven success leading enterprise initiatives in highly matrixed organizations.
Strong business planning, problem-solving, and analytical capabilities.
Exceptional executive communication, presentation, and facilitation skills.
Ability to influence without direct authority and drive results across diverse stakeholder groups.
Ability to manage ambiguity and thrive in a fast-paced, transformational environment.

Nice To Haves

Experience in healthcare, virtual care, digital health, pharmacy services, or healthcare technology.
Consulting or corporate strategy experience.
Experience partnering with C-suite executives, presidents, or general managers.
Experience leading enterprise transformation, operating model redesign, or organizational change initiatives.
Knowledge of digital health, AI-enabled innovation, virtual care delivery, and pharmacy ecosystems.
MBA or advanced degree.

Responsibilities

Lead development of strategic plans, business priorities, investment recommendations, and executive decision frameworks.
Translate strategic priorities into actionable plans, milestones, and measurable outcomes.
Assess market trends, business opportunities, risks, and competitive dynamics to inform strategic direction.
Drive high-priority initiatives to improve business performance, customer outcomes, and organizational effectiveness.
Partner with the VP and leadership team to advance strategic, operational, and organizational priorities.
Establish leadership team operating rhythms, governance processes, and performance management practices.
Drive alignment and execution across MD Live and Pharmacy Advancement leadership teams.
Facilitate executive decision-making by translating complex issues into actionable insights and recommendations.
Lead business planning, leadership forums, action tracking, and accountability processes.
Ensure visibility into portfolio priorities, dependencies, risks, and commitments.
Lead cross-functional initiatives supporting business transformation, innovation, and operating model evolution.
Partner with Product, Technology, Clinical, and Operations leaders on digital health, AI, and pharmacy transformation priorities.
Identify opportunities to simplify processes, improve scalability, and increase organizational effectiveness.
Support change management efforts that accelerate adoption and business results.
Build partnerships across Evernorth and The Cigna Group to align priorities and drive outcomes.
Lead highly visible initiatives requiring coordination across multiple executive stakeholders.
Foster collaboration across Strategy, Finance, Product, Technology, Clinical, Operations, Human Resources, and Growth organizations.
Navigate organizational complexity and competing priorities to accelerate decisions and business execution.
Develop executive presentations, communications, business cases, and board-level materials.
Enable leadership reviews, strategic discussions, and executive forums with clear insights, recommendations, and decision support.
Monitor business performance, strategic initiatives, risks, and key commitments through governance processes.
Lead special projects, organizational assessments, and sensitive initiatives requiring executive judgment and discretion.