Strategic Operations Partner

Concerto Renal Services • Lincolnwood, IL

3d • $100,000 - $120,000 • Hybrid

About The Position

The Strategic Operations Partner helps translate organizational priorities into clear plans, coordinated action, and measurable results. Serving as a trusted partner to the COO and leaders across the business, this position provides project management, operational oversight, and communication support to keep strategic initiatives moving forward. The role is essential to improving alignment, addressing barriers, and ensuring commitments are completed on time and with the intended impact.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field.
• At least five years of experience in healthcare operations, business operations, project management, strategic planning, or a related role.
• Demonstrated experience coordinating complex, cross-functional initiatives and driving work to completion.
• Strong project management, organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills, including experience preparing presentations and executive-level materials.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to travel as needed and work effectively in a remote and corporate-office environment.

Nice To Haves

• Experience in dialysis, post-acute care, or multi-site healthcare operations is preferred.
• PMP, Lean Six Sigma, or a comparable project/process improvement certification is preferred.

Responsibilities

• Partner with the COO and department leaders to organize, prioritize, and execute key operational and organizational initiatives.
• Lead cross-functional projects from planning through implementation, including defining scope, timelines, milestones, owners, and measures of success.
• Track progress against strategic priorities, identify risks or barriers, and coordinate follow-up to keep work moving forward.
• Analyze operational trends and business needs, identify improvement opportunities, and present practical recommendations.
• Support the COO's operating cadence by preparing agendas, meeting materials, presentations, reports, and action-item follow-up.
• Draft clear executive communications, organizational updates, and leadership messaging.
• Facilitate communication and coordination among clinical, operations, finance, human resources, compliance, and business development teams.
• Evaluate workflows and operating practices, standardize processes where appropriate, and support continuous improvement efforts.
• Coordinate special projects and other strategic or operational assignments as business needs evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level