Strategic Operations Lead

Reserv • Atlanta, GA

2d • Remote

About The Position

The Strategic Operations team works across Claims Operations, Account Management, Product, and Finance, owning work that advances the company’s margin and service targets. The Strategic Operations Lead drives operational efficiency and strategic initiatives across the organization by leading cross-functional projects, analyzing complex business challenges, identifying improvement opportunities, and implementing scalable solutions. The role involves gathering and interpreting data, coordinating execution, and maintaining alignment with company goals.

Work ranges from gross-margin improvement plans for a line of business to developing operating standards and systems. The role is suited to someone with strategy consulting experience who can independently build a case and take responsibility for implementation as well as recommendations.

Requirements

• At least 2 years in management consulting, operational transformation, operations management, or strategic planning roles.
• Experience running cross-functional work against deadlines and communicating it to senior leadership.
• Strong organizational and detail-management skills, with the ability to manage several workstreams at once.
• Active use of AI tools in personal work and interest in applying them to operations and analysis.
• Strong quantitative skills, including the ability to build analyses independently and work fluently with business intelligence tools such as Looker, Tableau, or Power BI.
• Bachelor's degree in Business, Finance, Economics, or a related field.

Nice To Haves

• Claims or insurance experience.
• MBA or other advanced degree.

Responsibilities

• Own strategic initiatives end to end, from framing the problem through implementation in the business.
• Define project scope, objectives, deliverables, and timelines with senior leadership.
• Assemble project teams across product, engineering, claims, and account management.
• Build quantitative and qualitative analyses to size problems and opportunities, drawing on claims, finance, account, and operational data and input from people closest to the work.
• Translate findings into recommendations for leadership and defend those recommendations when challenged.
• Drive initiatives through senior stakeholders, build trust, convene stakeholders, and keep work on schedule.
• Communicate project status and trade-offs proactively, make data-driven resource-allocation decisions, and course-correct when plans risk slipping.
• Deliver tangible changes and manage work against performance metrics.
• Verify that changes are implemented in practice, collect feedback, and apply lessons to future initiatives.

Benefits

• Generous health-insurance package with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere.
• Apple laptop, large second monitor, and other quality-of-life equipment employees may want.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level