Strategic Operations Lead

Terminix•Memphis, TN

About The Position

The Strategic Operations Lead serves as a high-level strategic advisor and operator supporting the C-Suite. This role acts as a strategic partner to the Executive, serving as a force multiplier to accelerate decision-making and drive organizational priorities. You will manage key initiatives, streamline communication across global functions, and oversee high-stakes special projects. You must be able to pivot from high-level strategic planning to granular operational execution.

Requirements

Bachelor’s degree in Business, Finance, Management, or a related field required.
Minimum 5 years of proven leadership experience in operations, project management, or strategic consulting.
Proven ability to analyze complex data sets and research options to inform executive-level decision-making.
Exceptional EQ and interpersonal skills; ability to build relationships and influence stakeholders at all levels.
World-class written and verbal communication skills, with the ability to distill complex information into actionable briefs.
Possess the ability to navigate different leadership styles (the technical CIO vs. the people-centric CHRO) with ease.
Excellent Problem Solving; you create a process so it doesn't happen again.
Ability to maintain a calm state during high-stakes deadlines or shifting priorities.
Proven ability to maintain a high level of discretion; handling sensitive information regarding personnel and corporate strategy with 100% confidentiality.

Nice To Haves

An MBA or Master’s degree is highly preferred.

Responsibilities

Collaborate directly with the Executive to define long-term priorities and ensure the function stays on track to meet annual goals.
Develop systems to track performance against KPIs and company-wide objectives.
Lead and execute complex, high-priority "special projects" that sit outside the scope of traditional departments.
Audit and streamline internal processes to increase overall operational efficiency.
Act as a "connector" between the executive team and staff, ensuring information flows smoothly and departments remain aligned.
Oversee daily business operations in close collaboration with senior leadership.
Strategically manage the Executive’s calendar, prioritizing engagements to ensure they are focused on the highest-value activities.
Prepare materials for ELT meetings and facilitate executive-level follow-ups on all action items.
Provide a neutral, data-driven perspective on company strategy and personnel issues.

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility