Strategic Initiatives Manager, Urology (Remote)

Aeroflow Health•Asheville, NC

12d•Remote

About The Position

Aeroflow Health is seeking a Urology Operations Program Manager to bring structure, accountability, and momentum to some of the most important operational initiatives within our Urology business. This is not a traditional project management role. We are looking for a highly organized, proactive operator who thrives in environments where priorities evolve, stakeholders are busy, and critical work depends on collaboration across multiple teams. This person will serve as a central point of coordination across Operations, Call Center, Billing, Customer Experience, Leadership, and other key stakeholders to ensure initiatives move forward and deliver meaningful business outcomes. The ideal candidate is someone who naturally creates clarity from complexity, follows through relentlessly, builds strong relationships, and helps teams stay aligned and accountable. They are comfortable asking questions, navigating ambiguity, and bringing calm and structure to fast-moving environments.

Requirements

3+ years of experience in project management, program management, implementation management, operations leadership, consulting, account management, customer success, or similar roles.
Demonstrated ability to coordinate initiatives involving multiple stakeholders and competing priorities.
Experience driving projects or operational initiatives from planning through execution.
Strong organizational, prioritization, and time management skills.
Excellent verbal and written communication skills.
Ability to build relationships and influence outcomes without direct authority.
Experience working in fast-paced, evolving environments.
Proficiency with project documentation, reporting, and collaboration tools.
Strong problem-solving and critical-thinking abilities.

Nice To Haves

Experience in healthcare, DME, payer, revenue cycle, or insurance-related environments.
Experience supporting call center or customer support operations.
Experience managing client-facing projects or agency-based project work.
Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools.
Experience supporting operational transformations, process improvements, or system implementations.
Experience working within rapidly growing organizations.
PMP, CAPM, Agile, Scrum, Lean, or related certifications.

Responsibilities

Partner with operational leaders and subject matter experts to understand business priorities and translate them into actionable execution plans.
Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, and Leadership teams.
Assist in defining project scope, priorities, timelines, and success criteria.
Support operational rollouts, process improvements, system implementations, and strategic initiatives.
Drive measurable progress against key business objectives and operational goals.
Serve as a central point of coordination across multiple teams and stakeholders.
Create clarity around ownership, responsibilities, timelines, and next steps.
Facilitate project meetings, working sessions, and stakeholder discussions.
Ensure commitments are completed by maintaining strong follow-up, accountability, and communication rhythms.
Build trusted relationships with stakeholders and help navigate competing priorities and perspectives.
Develop and maintain project plans, action items, risk logs, and initiative documentation.
Proactively identify risks, blockers, and dependencies and work with stakeholders to resolve them.
Establish practical project management processes that fit the needs of the business and improve execution.
Create visibility into project status, milestones, and outcomes through reporting and stakeholder updates.
Recommend process improvements that increase efficiency, consistency, and operational effectiveness.
Maintain HIPAA and patient confidentiality requirements.
Ensure compliance with applicable laws, regulations, and company policies.
Maintain regular and reliable attendance as assigned.
Perform additional duties and responsibilities as needed.

Benefits

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent
4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs