Strategic Programs Manager, Urology (Remote)

Aeroflow Career • Asheville, NC

10d • Remote

About The Position

Aeroflow Health is a national leader in home medical equipment and clinical services, combining technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow is committed to building an exceptional workplace. This role is for a Urology Operations Program Manager who will bring structure, accountability, and momentum to operational initiatives within the Urology business. It requires a highly organized, proactive operator who thrives in dynamic environments and excels at collaboration. The individual will serve as a central point of coordination across Operations, Call Center, Billing, Customer Experience, Leadership, and other key stakeholders to ensure initiatives progress and deliver business outcomes. The ideal candidate will create clarity from complexity, follow through relentlessly, build strong relationships, and help teams stay aligned and accountable, comfortable asking questions, navigating ambiguity, and bringing calm and structure to fast-moving environments.

Requirements

• 3+ years of experience in project management, program management, implementation management, operations leadership, consulting, account management, customer success, or similar roles.
• Demonstrated ability to coordinate initiatives involving multiple stakeholders and competing priorities.
• Experience driving projects or operational initiatives from planning through execution.
• Strong organizational, prioritization, and time management skills.
• Excellent verbal and written communication skills.
• Ability to build relationships and influence outcomes without direct authority.
• Experience working in fast-paced, evolving environments.
• Proficiency with project documentation, reporting, and collaboration tools.
• Strong problem-solving and critical-thinking abilities.

Nice To Haves

• Experience in healthcare, DME, payer, revenue cycle, or insurance-related environments.
• Experience supporting call center or customer support operations.
• Experience managing client-facing projects or agency-based project work.
• Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools.
• Experience supporting operational transformations, process improvements, or system implementations.
• Experience working within rapidly growing organizations.
• PMP, CAPM, Agile, Scrum, Lean, or related certifications.

Responsibilities

• Partner with operational leaders and subject matter experts to understand business priorities and translate them into actionable execution plans.
• Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, and Leadership teams.
• Assist in defining project scope, priorities, timelines, and success criteria.
• Support operational rollouts, process improvements, system implementations, and strategic initiatives.
• Drive measurable progress against key business objectives and operational goals.
• Serve as a central point of coordination across multiple teams and stakeholders.
• Create clarity around ownership, responsibilities, timelines, and next steps.
• Facilitate project meetings, working sessions, and stakeholder discussions.
• Ensure commitments are completed by maintaining strong follow-up, accountability, and communication rhythms.
• Build trusted relationships with stakeholders and help navigate competing priorities and perspectives.
• Develop and maintain project plans, action items, risk logs, and initiative documentation.
• Proactively identify risks, blockers, and dependencies and work with stakeholders to resolve them.
• Establish practical project management processes that fit the needs of the business and improve execution.
• Create visibility into project status, milestones, and outcomes through reporting and stakeholder updates.
• Recommend process improvements that increase efficiency, consistency, and operational effectiveness.
• Maintain HIPAA and patient confidentiality requirements.
• Ensure compliance with applicable laws, regulations, and company policies.
• Maintain regular and reliable attendance as assigned.
• Perform additional duties and responsibilities as needed.

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent
• 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed