Strategic Initiatives and Training Lead

GM•Warren, MI

2d•Hybrid

About The Position

The Strategic Initiatives and Training Lead is a field-first, dealer-centric role serving as the systems, reporting, and training interface for CCA Field Operations. This leader ensures tools, reporting, and training are grounded in real-world field and dealer needs, enabling regional teams and dealerships to execute with excellence. Acting as the business owner for key field-facing systems and reporting, this role translates dealer and field insights into clear requirements for IT, analytics, and training, and leads agile, test-and-learn initiatives that improve dealer throughput, customer experience, and fixed coverage.

Requirements

Bachelor’s degree in Business, Marketing, Operations, or related field.
3-5+ years of experience in dealer operations, field operations, training, program management, or service operations (automotive strongly preferred), including direct, front-line field and/or dealership-facing roles.
Demonstrated success partnering with dealers, dealer principals, fixed ops leaders, and/or field teams to diagnose performance issues and implement solutions.
Proven experience leading cross-functional initiatives from concept through pilot and scale, delivering measurable impact at the dealer and territory level.
Strong analytical, communication, and storytelling skills; able to simplify complex topics and influence field leadership and dealer audiences.

Nice To Haves

Familiarity with GM and CCA systems and reporting (e.g., dealer reporting tools, tear sheets, dashboards, CRM platforms) used by field teams and dealerships.
Experience as a product owner or systems/process lead for business-facing tools or reporting used by field and dealer stakeholders.
Formal training or certification in change management, project management, or lean/continuous improvement, and experience with NPS, retention, or CX metrics at the dealer or field level.
Experience designing and delivering field and dealer training that drives adoption and measurable performance improvement.

Responsibilities

Lead priority initiatives for CCA Field Operations with clear field and dealer impact, from problem framing through implementation and scale.
Pilot and refine new processes, tools, and training with field teams and dealerships, grounded in real dealership workflows.
Serve as business owner / product lead for Field Operations reporting, dashboards, and systems, ensuring they clearly answer “What do I do next?” for field teams and dealers.
Act as the AI/GenAI champion for CCA Field Operations, identifying and scaling AI capabilities that simplify field and dealer workflows and improve decision-making.
Translate field and dealer feedback into prioritized, actionable requirements and drive simplification and standardization of recurring reporting.
Co-create and deliver field and dealer training (live, virtual, on demand) that enables effective use of tools, AI capabilities, and reports.
Develop and execute change management and communication plans tailored to field and dealer audiences; monitor adoption and iterate based on utilization and performance.
Act as a single, credible point of contact between Field Operations, Training, IT, analytics, CX, and program owners, consistently representing the field and dealer perspective.
Use data to surface risks, gaps, and opportunities at the dealer, territory, and regional levels and recommend actionable countermeasures.