Strategic Implementation Manager

Blee

1d•$140,000 - $170,000•Hybrid

About The Position

This is a Strategic Implementation Manager role for someone who thrives at the intersection of technical complexity and customer relationships. You will own end-to-end enterprise engagements from signed contract to platform go-live, working with legal and marketing teams at some of the world's largest organizations.

Requirements

A natural project manager – you bring structure to ambiguity and keep complex workstreams on track
Executive-ready; you're comfortable presenting to VPs, GCs, and C-level stakeholders
Technically fluent – you can discuss SSO, APIs, data flows, and security with customer IT teams
Detail-oriented and organized; stakeholder maps, Gantt charts, and RACI matrices are second nature
Empathetic and customer-first; you build trust with every interaction
Excited to define and own a critical function at a high-growth company
3–5 years in management consulting, enterprise SaaS implementation, or customer-facing project management
Experience managing complex multi-stakeholder projects with 4–6 month timelines
Strong organizational skills: stakeholder mapping, project plans, RACI matrices, status reporting
Technical fluency: comfortable discussing SSO, APIs, data flows, and security
Based in NYC or the Bay Area and willing to come into the office 3 days a week
Willingness to travel to see customers in person (approximately 10-20%)

Responsibilities

Own end-to-end enterprise implementations – From signed contract to platform go-live for legal and marketing teams
Conduct stakeholder mapping – Identify executive sponsors, power users, blockers, and champions within each customer org
Build and manage implementation project plans – Milestones, owners, and weekly status cadence
Scope and sequence deployment – Determine rollout order across departments, geographies, and use cases
Coordinate technical integration – SSO, data flow configuration, API setup, and security review with customer IT teams
Navigate organizational dynamics – Manage competing priorities between stakeholders to unblock implementation milestones and maintain project momentum
Create implementation-specific documentation – Configuration docs, initial training materials, and runbooks to support rollout
Facilitate warm handoff to CSM – Full context transfer package as implementation completes
Maintain the implementation playbook – Document repeatable patterns, common blockers, and solutions
Collaborate cross-functionally – Partner with Customer Success Manager and Account Executive to deliver successful enterprise outcomes