Strategic Implementation Manager

Syndio • Home, WV

4d • $130,000 - $145,000 • Remote

About The Position

Syndio is seeking a Strategic Implementation Manager to serve as a senior, forward-deployed domain expert for its most complex, highest-stakes enterprise accounts. This role involves deep engagement with a small, focused set of strategic accounts, acting as a trusted advisor from onboarding through long-term workplace-equity maturity. The manager will be the primary expert understanding pay and workplace equity, running complex analyses, and translating concepts into measurable, global-scale outcomes for demanding, global, and influential customers. This is an individual contributor role focused on deep domain expertise rather than team management.

Requirements

• Deep domain expertise in pay equity, compensation, or total rewards — ability to perform a pay equity analysis, interpret results, and engage in discussions with compensation or total-rewards leaders.
• Significant experience implementing or managing enterprise SaaS customers, ideally the largest, most complex, and most demanding accounts in a portfolio.
• Strong project management and project-planning skills, with the ability to drive structure and momentum across long, high-stakes engagements.
• Comfort operating at global scale and navigating large, matrixed, multi-region organizations.
• Credibility and confidence with senior stakeholders, with the ability to build trusted-advisor relationships at the VP and executive level.
• Passion for the mission to close pay and opportunity gaps and create fairness in the workplace.
• Ability to thrive with autonomy and ambiguity, bringing empathy, calm, and confidence to help demanding customers succeed.
• Proactive and organized approach, anticipating customer needs.

Nice To Haves

• Prior people-leadership experience that can be carried into an individual-contributor role.

Responsibilities

• Own Syndio's most strategic accounts end to end, serving as the embedded, high-touch expert on a focused portfolio of two to three complex enterprise customers at a time.
• Partner daily with senior customer stakeholders — VPs of Total Rewards, compensation leaders, and executive sponsors — as a credible peer who speaks their language.
• Bring real domain depth: run and interpret pay equity analyses, guide compensation and total-rewards conversations, and advise customers on workplace equity strategy — not just software configuration.
• Lead complex, multi-product implementations and migrations, including work such as Data Hub migrations, Decisions rollouts, and readiness for regulations like the EU Pay Transparency Directive.
• Operate at global scale, navigating multi-region org structures, stakeholder maps, and the unique requirements of the world's largest employers.
• Deliver "Value Realization" storytelling that helps these flagship customers recognize milestones and the tangible ROI of their workplace-equity journey.
• Serve as the prototype for a new, high-touch expert model at Syndio — shaping how we support (and potentially package) forward-deployed expertise for our most critical accounts.
• Partner with Product, Revenue Marketing, and Engineering to represent these customers' voice and turn what you learn into playbooks that scale.

Benefits

• Competitive Compensation ($130-145k per year)
• Syndio Equity
• Flexible Vacation Policy
• Paid sick & safe time
• Compassion leave
• Voting leave
• Medical, Dental, Vision (Syndio pays 90% of employee premiums, and 50% for dependents)
• Life Insurance & Disability (Syndio covers the full premium)
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed