Strategic Implementation Manager

Canva•San Francisco, CA

6d•Hybrid

About The Position

Join the team redefining how the world experiences design. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. This is a hybrid role in San Francisco, so you must be able to commute to our office 1-2 times a week. The Implementation team at Canva plays a pivotal role in enabling customers to unlock the full value of Canva Enterprise. We help organizations streamline workflows, maintain brand consistency, accelerate campaign launches, and foster design independence—all while ensuring security and scalability. As part of this dynamic global team, you’ll drive user engagement and adoption, with a goal of having at least 80% of users actively creating designs in Canva. Together, we make implementation a key differentiator that deepens customer success. This is an exciting opportunity to join Canva’s Global Implementation team as a foundational member. You’ll partner with enterprise and strategic customers for 3–4 months to lead smooth, value-driven implementations—from product configuration and tailored training to driving user adoption and engagement. As a product expert and trusted advisor, you’ll ensure customers are empowered, confident, and fully equipped to design and grow with Canva—directly contributing to our shared success and mission.

Requirements

5+ years implementing SaaS or enterprise software for large, multi-region clients; experience managing strategic and complex rollouts.
Proven ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
Passionate about delivering outstanding customer experiences and building relationships.
Creative and resourceful in finding solutions and always curious to understand the "why" behind customer needs.
Confident engaging with senior decision-makers, influencing cross-functional teams, and driving alignment across diverse business units from executives to front-line staff.
Skilled at prioritizing, organizing, and managing multiple initiatives while maintaining exceptional attention to detail.

Responsibilities

Become a Canva product expert – Be the go-to resource for customers within 30 days.
Lead complex enterprise onboardings, ensuring customers realize the full value of Canva’s platform.
Partner 1:1 with clients – Develop tailored rollout frameworks that align Canva’s best practices with each customer’s business structure and goals. Ensuring a smooth and successful Canva launch for an evolving set of customers.
Drive customer timelines and adoption – Understand customer business needs, align them with Canva’s best practices, and ensure strong product engagement.
Co-build implementation processes – Collaborate to refine processes and best practices, ensuring team success.
Understand customer use cases – Work closely with teams like Customer Education and Product to improve our Help Center and product experience.