Strategic Growth Manager

Zepto

13h • Remote

About The Position

Reporting to the Head of Strategic Growth, as a Strategic Growth Manager you'll play a pivotal role in fostering and expanding relationships with key enterprise clients of Zepto. Your experience will enable you to demonstrate a unique blend of strategic thinking, client relationship management, and business acumen to drive Zepto’s success and achieve revenue targets. You'll also serve as the primary liaison between our company and our enterprise clients, ensuring their needs are understood, their expectations are met, and their businesses thrive through our solutions and services. This role sits within our mighty Commercial team, who are focused on being the leader in account-to-account payments and growing our market share by showcasing how there is a better way to pay with Zepto. Our passion is focused on nurturing relationships with our customers, to ensure positive customer interactions through the delivery of a world class end-to-end merchant experience. While Zepto has a national footprint, our strong preference is for this role to be based in Sydney. Working in a scale-up, means you get the opportunity to flex your skills in a variety of ways. We are agile and always willing to roll up our sleeves to get things done.

Requirements

• Proven track record of success in enterprise account management, strategic sales, or related roles, with a focus on building and nurturing long-term client relationships.
• Strong understanding of enterprise sales processes, contract negotiations, and account planning strategies.
• Exceptional communication, presentation, and negotiation skills, with the ability to engage effectively with senior-level executives and key stakeholders.
• Strategic thinker with a results-driven mindset and a passion for driving customer success and business growth.
• Experience with embedding AI tools into the rhythm of daily work.
• Energised and enthusiastic.
• Comfortable with working in a busy, high volume, competitive commercial environment.
• Collaboration skills make you a valued member of the team and fundamentally a good colleague to work with.

Nice To Haves

• Experience in the Payments industry is a strong preference.

Responsibilities

• Cultivate deep, trust-based partnerships with key enterprise decision-makers. Serve as their strategic advisor, aligning our solutions with their evolving business goals.
• Drive commercial success by identifying upsell, cross-sell, and expansion opportunities. Lead contract renewals and negotiations to maximise long-term customer value.
• Conduct regular, high-impact Executive Business Reviews (EBRs). Analyse usage data and key metrics to proactively demonstrate ROI, uncover operational gaps, and map out long-term client success.
• Act as the internal 'voice of the customer'. Collaborate with Product, Sales, and Support teams to turn client feedback into product enhancements and sharing success stories that foster advocacy.
• Help shape our account management playbook. Mentor other team members, share best practices, and collaborate on internal initiatives to improve team efficiency and scale our operations.
• Own the resolution of complex client inquiries and escalations. Look beyond the quick fix - analyse root causes to implement preventative measures and continuously elevate customer satisfaction.
• Play a hands-on role in integrating AI into how we work - embracing the setup, documentation, and cross-team alignment of AI tools so our processes are scalable, structured, efficient and built to last beyond any one person.

Benefits

• Access to Zepto’s Wellbeing Menu, which includes access to an Employee Assistance Program and paid Wellbeing Leave.
• An individual learning budget, plus paid Growth & Impact Days annually to focus on professional development.
• A Remote Work Budget to set up your home office upon commencement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed