Strategic Engagement Manager

Zelis • Atlanta, GA

20h • Hybrid

About The Position

This role leads the management of high-value or complex client accounts. This role is responsible for strategic planning, client retention, and revenue growth through deep understanding of client needs and business objectives.

Requirements

• Typically has Bach. +4 yrs; Masters +2 yrs
• Attends company training and regional training in area of expertise.
• Presents own work to members of department and external consultants and external professional meetings
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Proven track record of growing accounts and meeting KPIs.
• Excellent leadership and client-facing skills.
• Strong analytical and strategic thinking abilities.
• Demonstrated success in managing complex client relationships and driving growth.
• Strong business acumen and ability to align client needs with company offerings.
• Experience in contract negotiation and renewal processes.
• Excellent presentation and stakeholder management skills.
• Candidates who require visa sponsorship now or in the future cannot be considered.

Responsibilities

• Lead client relationships for high-value or strategic accounts.
• Own the end-to-end relationship for strategic accounts, acting as a trusted advisor.
• Develop account growth strategies and execute plans.
• Lead quarterly business reviews and strategic planning sessions with clients.
• Identify growth opportunities through upselling, cross-selling, and solution expansion.
• Resolve complex client issues with minimal supervision, leveraging internal resources.
• Analyze market trends and provide insights to clients.
• Collaborate cross-functionally to deliver integrated solutions.
• Mentor junior account managers and contribute to team knowledge sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees