Associate Strategic Resource Engagement Manager
About The Position
The Associate Strategic Engagement Manager (Associate SEM) will work directly with the Strategic Engagement Management (SEM) team and will assist with the support of our teams, special projects and day-to-day operations. The goal of the Associate SEM role is to develop into an SEM, ideally in 12-16 months, by growing and learning in the areas of personnel management, business operations, marketing, and all things WWT. As the Associate SEM gets comfortable with the mechanics of the SEM team, they will be assigned some low-touch resources and customers to manage under the guidance of an SEM or Senior Leadership. The expectation of the Associate SEM role is that the chosen candidate will be actively engage with our SEM team and the entire Strategic Resourcing practice, that they will be an enthusiastic participant in our mentoring relationships, and that they are treated as a contributing team member on all fronts. The SEMs will include them in all parts of the business and the Associate will be able to contribute or shadow on everything. This role is vital to our team's success today, as well as the shape of our team in the future.
Requirements
- Strong communication skills (written/verbal/presentation)
- Ability to learn quickly
- Desire to be a leader
- Ability to work independently, strong problem-solving skills and not shy about suggesting new ideas or solutions
- Creative/innovative personality. Be a visionary!
Nice To Haves
- Bachelors degree preferred or a combination of education, training and experience may be considered in lieu of a degree
- Experience working with Vendor Management Systems (VMS) is preferred (Bullhorn, Beeline, Fieldglass, etc.)
- Experience working with Federal customers is preferred
- Baseline knowledge of World Wide Technology a huge plus
- Baseline knowledge of Professional Services and outsourcing/managed services/partner led engagements. Experience in the staffing or recruiting industry a plus!
- Baseline knowledge of IT/Technical industry a plus as well
- Able to educate resources and customers on WWT reach back and culture. This includes the WWT IML, Platform/ATC, Command Center, Udemy, Mentors, etc.
- Build knowledge around WWT technical offerings outside of Strategic Resourcing including Application Services, Consulting Services, LaaS, Infrastructure Services, Supply Chain, etc.
- Ability to present the WWT Go-to-Market presentation from the heart
- Encourage resources and customers to utilize our reach back and support via the Platform, ATC labs, white papers, articles, videos, SME/mentors, training library, etc. Have the ability to explain each support mechanism and promote it within your team.
Responsibilities
- Building relationships with the resources and customers, and becoming a Trusted Advisor for all things WWT
- Establishing regular communication cadence with each resource (1:1s, emails, team calls, etc.) and with our customer contacts.
- Ability to navigate scenarios around performance issues, difficult conversations and coaching, hiring/terminating, compensation discussions, etc.
- Timecard and time off management
- Navigating the Partner relationship in addition to the Resources/Customers
- Onboarding & Offboarding
- Learning and understanding the Strategic Resourcing P&L as well as engagement financials. This should include a strong understanding of general services financial terms and processes.
- Utilizing Strategic Resourcing reports from Tableau and Smartsheets including the team roster, dashboard, financials, burn rates, etc.
- Ability to work within our current tool base including SalesForce, The Deal, Tableau, Empower, Bullhorn, Trello, SmartSheets, etc. Actively participate in status reports, roster updates, SOP updates, Udemy reporting, etc.
- Understanding of the cross-functional teams that support Strategic Resourcing (sales, project coordinators, resource managers, regional managers, etc.) and our RASCI.
- Creating new ideas and content to be published on the WWT Platform for both internal and external audiences
- Be a visionary and think of ways to creatively enable our sales teams and educate our customers -- customer newsletters, communications, events, etc.
- Assist with the internal Strategic Resourcing Newsletter and all-hands calls
- Assist with creation of case studies and success stories around the Strategic Resourcing practice
- Able to educate resources and customers on WWT reach back and culture. This includes the WWT IML, Platform/ATC, Command Center, Udemy, Mentors, etc.
- Build knowledge around WWT technical offerings outside of Strategic Resourcing including Application Services, Consulting Services, LaaS, Infrastructure Services, Supply Chain, etc.
- Ability to present the WWT Go-to-Market presentation from the heart
- Encourage resources and customers to utilize our reach back
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
