Senior Strategic Engagement Manager

Parloa•New York, NY

11h

About The Position

As a Sr Strategic Engagement Manager at Parloa, you will lead our most critical enterprise engagements, guiding organizations through complex AI and customer experience transformations while ensuring measurable business impact. This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization. You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our partner ecosystem. This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to end while shaping how organizations adopt, scale, and realize value from agentic AI.

Requirements

8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts
Proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes
Strong ownership mindset, comfortable navigating ambiguity, and can align cross-functional teams around shared goals
Executive presence and confident influencing senior stakeholders through clear, data-driven communication
Understanding of AI, automation, and enterprise systems, and can connect technical capabilities to real business impact
Structured, proactive, and collaborative approach, elevating teams through clarity, rigor, and execution

Nice To Haves

Advanced degree (MBA or Master’s in Business, Engineering, or a related field)
Exposure to AI, cloud, or data-related domains
Experience working in complex, multi-region enterprise environments

Responsibilities

Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization
Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions
Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives
Build and sustain strong, trust-based relationships with senior stakeholders, positioning Parloa as a long-term strategic transformation partner
Drive value realization through data-driven storytelling, executive business reviews, and clear success narratives
Identify and unlock expansion opportunities by scaling successful initiatives across regions, teams, and use cases
Partner cross-functionally with Account Executives, Solution Engineers, Value Consultants, and partners to align on strategy, execution, and growth
Represent Parloa’s leadership in agentic AI, customer experience transformation, and enterprise innovation in customer engagements