Strategic Customer Coordinator

Sunbelt Rentals, Inc. • Columbia, TN

1d • Onsite

About The Position

Sunbelt’s Strategic Customer Coordinator is equipped for success so we can make it happen for our customers. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Requirements

• Previous experience in a call center customer service role
• Construction equipment knowledge
• Customer service ethic and positive approach
• Communication skills
• Probing questions and understanding concerns

Nice To Haves

• Equipment rental or construction industry experience preferred
• Wynne software experience preferred
• Bilingual Spanish/English preferred

Responsibilities

• Provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items.
• Serve as the centralized point of contact for strategic accounts.
• Do whatever is necessary to satisfy the customer’s needs and requests.
• Exemplify the Sunbelt Promise of reliability, availability and ease to our customers.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance
• Flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day
• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed