Strategic Coordinator

Axis Portable Air • Atlanta, GA

2d • $27 - $36 • Onsite

About The Position

As a Strategic Coordinator at Axis Portable Air, you will play a critical role in managing work orders and delivering a best-in-class customer experience for our national and strategic accounts. This role sits at the center of communication—connecting customers, internal teams, and field operations to ensure fast, accurate, and high-quality service execution.
We’re looking for someone who thrives in a fast-paced environment, takes ownership, and brings both urgency and care to every customer interaction.

Requirements

• 3+ years of experience in customer service, dispatching, or a similar coordination role preferred.
• A genuine commitment to delivering exceptional customer service.
• Ability to multitask and prioritize effectively in a high-demand environment.
• Strong problem-solving skills with the ability to think both strategically and tactically.
• Clear, professional communication skills with internal teams and external customers.
• High attention to detail, accuracy, and follow-through.
• Ability to work independently while also contributing positively to a collaborative team environment.

Responsibilities

• Meet and exceed customer expectations by responding promptly to emergency and non-emergency work order requests.
• Manage requests via phone, email, internal software, and customer web-based platforms.
• Track progress, resolve issues, and ensure accurate documentation from start to finish.
• Create, review, and deliver quotes based on customer requests and service needs.
• Manage invoices, billing support, and related administrative tasks.
• Maintain accurate records aligned with customer contract requirements.
• Serve as the primary point of contact for assigned national and strategic accounts.
• Coordinate clear, timely communication between customers and Axis operations and service teams.
• Proactively identify and resolve issues before they escalate.
• Apply HVAC equipment knowledge to support advanced, customized solutions.
• Partner with field teams to ensure the right equipment and solutions are delivered for each customer need.

Benefits

• Each year, you’ll receive $10,000 in annual profit units through our Team Ownership Program. When Axis wins, you win.
• As business demand increases, so does your earning potential through shared monthly bonus pools. Hard work is seen, valued, and rewarded here.
• Axis has experienced rapid growth—from 5 branches in 2022 to 35 branches and 60 management roles by 2025. We offer clear career paths, internal mobility, and opportunities to lead, grow, relocate, or explore new roles across the organization.
• 100% company-paid medical, dental, vision, and short-term disability insurance for full-time employees
• Capped premium costs for dependent and family coverage
• 2 weeks of paid time off to start (increase with tenure)
• 401(k) eligibility from day one with up to 5% company match
• $50,000 in company-paid life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees