Strategic Customer Coordinator
About The Position
Customer Coordinator (Call-Center) Sunbelt's Strategic Customer Coordinator is equipped for success so we can make it happen for our customers. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers. Education or experience that prepares you for success: Previous experience in a call center customer service role Equipment rental or construction industry experience preferred Wynne software experience preferred Bilingual Spanish/English preferred Knowledge/Skills/Abilities you may rely on: Construction equipment knowledge Customer service ethic and positive approach Communication skills Probing questions and understanding concerns Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Call Center Representative, Customer Call Representative, Account Representative, Call Center Agent, Customer Service Agent, Customer Service Rep Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Requirements
- Previous experience in a call center customer service role
- Construction equipment knowledge
- Customer service ethic and positive approach
- Communication skills
- Probing questions and understanding concerns
- The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job.
Nice To Haves
- Equipment rental or construction industry experience preferred
- Wynne software experience preferred
- Bilingual Spanish/English preferred
Benefits
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Rental and Leasing Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
