Strategic Accounts Coordinator

Milton CAT•Londonderry, NH

12h•$28 - $29

About The Position

Milton CAT is seeking a detail-oriented and proactive Strategic Accounts Coordinator to support our Strategic Account Representatives and Manager. This role is essential in ensuring the smooth coordination and execution of our JSS and LTSA agreements which includes on time preventative maintenance (PM) events, follow-up on equipment inspections, and timely execution of unscheduled maintenance. The ideal candidate will be highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment. Pay Range: $28 - $29 per hour, plus potential bonus.

Requirements

2+ years of administrative or service coordination experience, preferably in a technical or service-based environment.
Strong organizational and time management skills.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM platforms.
Ability to work independently and collaboratively across departments.

Nice To Haves

Familiarity with equipment service, maintenance scheduling, or condition monitoring is a plus.

Responsibilities

Champion the Jobsite Solutions (JSS) program and Long-Term Service Agreement (LTSA) for select customers and ensure the service contract requirements are met while maintaining the profitability of the service contract.
Actively monitor and support customer assets enrolled in Job Site Solutions (JSS) and Long-Term Service Agreements (LTSA).
Work with local Service Departments during Preventative Maintenance (PM) events to ensure timeliness and proper execution
Track and follow up on equipment inspections to ensure recommended repairs are discussed with the customer and action plans are in place to complete.
Monitor technician schedules to ensure on-time arrival for customer appointments.
Support the resolution and completion of unscheduled maintenance events and they are executed per the contractual agreement.
Collaborate with service departments to align repair timelines and resource availability.
Maintain accurate service records and documentation in CRM and internal systems.
Assist Strategic Account Representatives with administrative tasks related to service contracts and customer communications.
Communicate with customers to confirm service appointments and provide updates.
Promotes the importance of continued use of the SOS program, with respect to establishing a successful trend analysis program for maximum life expectancy of CAT components.
Monitor Vision Link for potential fault codes that would result in machine downtime and provide recommendations for customers to take corrective action.
Support reporting and data entry for service performance metrics and contract compliance.
Participate in internal meetings and contribute to continuous improvement initiatives.