Strategic Client Research Manager, Expert Insights

AlphaSense•Chicago, IL

12h

About The Position

The Strategic Client Research Manager is responsible for owning and driving client growth, with a clear mandate to expand expert call volume and deepen client engagement quarter over quarter. This is a client-facing role suited for individuals who combine consultative problem-solving with a strong “hunter” mentality. You will proactively identify opportunities, challenge clients to think differently about how they leverage our services, and translate insights into tangible growth. You will partner with a team of Analysts to execute against your strategy, but your primary focus is building, expanding, and retaining high-value client relationships.

Requirements

3+ years of experience in client-facing, account management, operational, or consultative roles with a strong track record of driving client growth and engagement.
Strong commercial instincts: you naturally identify opportunities, push for more, and are uncomfortable with stagnant accounts.
A “hunter” mindset: proactive, persistent, and energized by uncovering and closing growth opportunities.
Highly strategic thinker who can connect client needs to scalable opportunities across a portfolio.
Comfortable operating with ambiguity and ownership; you don’t wait for direction, you create it.
Strong communicator with the ability to influence senior stakeholders and drive action.
Collaborative but assertive; you can partner cross-functionally while still pushing for outcomes.

Nice To Haves

Experience working with, operating, or selling into institutional investors, private equity, hedge funds, banks, or broader financial services is a strong plus.
Bachelor’s degree preferred.

Responsibilities

Own growth outcomes across your client portfolio, with clear accountability for increasing expert call volume, user adoption, and overall engagement.
Develop and execute account growth strategies, identifying whitespace, new use cases, and expansion opportunities within existing clients.
Proactively engage clients to uncover unmet needs, challenge assumptions, and position new ways of leveraging our platform.
Act as a commercial operator - identifying stalled accounts, reactivating dormant users, and driving urgency around underutilized opportunities.
Build senior-level relationships and influence key stakeholders through strategic conversations, not just service delivery.
Translate client objectives into actionable research strategies, guiding Analysts to deliver against high-impact priorities.
Identify and drive upsell opportunities by connecting client needs to broader platform capabilities.
Partner cross-functionally to remove friction, accelerate execution, and unlock growth across accounts.
Lead regular business reviews focused not just on performance, but on future growth opportunities and expansion strategy.