Research & Insights Analyst

BritBox International•New York, NY

12h•Onsite

About The Position

Welcome to BritBox, the ultimate streaming destination for British TV, offering an unparalleled collection of thoughtfully curated entertainment. Born from the BBC in 2017, BritBox has rapidly expanded to seven markets globally, including North America, Australia, and the Nordics, with a mission to share authentically British stories. As a growing streamer available on every major platform, BritBox is seeking individuals passionate about entertainment who thrive in a fast-paced environment to contribute to its growth. The Research & Insights team supports BritBox and BBC Select across North America, delivering consumer insight that shapes decision-making in editorial investment, business strategy, marketing effectiveness, product development, and broader commercial initiatives, ensuring the consumer's voice is central to the fast-evolving streaming landscape. This role is for a Research & Insights Analyst to support the continued growth of the North American streaming business. Based in New York and reporting to the Research Manager, the Analyst will help plan, execute, and deliver a range of strategic research initiatives. The position involves contributing to both quantitative and qualitative research projects, supporting the management and quality control of research outputs, and maintaining customer survey databases and ongoing user tracking studies. Working closely with the wider team, this role offers hands-on exposure to multiple research methodologies and cross-functional stakeholders, building strong foundations in consumer and streaming insight. It is an excellent opportunity for a detail-oriented research professional to deepen their expertise in consumer insights while contributing to high-impact work that directly informs business decisions.

Requirements

Experience working in consumer insights, market research, strategy, measurement, or a related field
Bachelor’s Degree in a related area (e.g., Social Sciences, Statistics, Psychology, Business, Marketing, Economics, etc.)
Experience building and distributing surveys with an online survey platform (e.g., Qualtrics, SurveyMonkey, Decipher, etc.)
Experience extracting insights from data and presenting findings in a clear, highly visual way.
Experience with Word, PowerPoint, and Excel a must.
Thrives in fast-paced working environment and adept at time management
Keen attention to detail
A collaborative and curious team player
Excellent written and oral communication skills, and comfortable presenting insights to leaders across the business and interfacing with agency partners

Nice To Haves

Experience with both quantitative and qualitative research preferred
Experience with data analysis packages (e.g., Q Research, SPSS, Displayr, etc.) preferred
Passion for television and entertainment (and particularly British TV!) a plus

Responsibilities

Help to translate consumer data and feedback into actionable insights for stakeholders across the Marketing, Editorial and Programming, Product, Data, and Strategy teams
Actively contributes to a variety of strategic primary research projects, from inputting on questionnaire, screener, and discussion guide design to analyzing data and helping to produce actionable reports
Participate in the setup, distribution, and reporting of regular user surveys among the subscriber base
Build crosstabs from survey data, thinking strategically about how best to answer business questions and explore audiences of interest
Analyze data from syndicated and third-party providers (e.g., Antenna, MRI-Simmons, Ampere Analysis, etc.), helping to inform key business decisions and helping the business stay abreast of major trends
Manage the customer database in our survey platform, including survey distribution, fieldwork, and data privacy processing
Assist in the exploration and implementation of AI solutions in the research process to drive efficiency and boost productivity
Lead quality control across every stage of the research cycle, including reviewing testing survey links and proofing outputs and deliverables
Conduct ad hoc desk research to address stakeholder questions and fill in knowledge gaps