Consumer Insights Research Manager

First Horizon Bank•Memphis, TN

20h•Onsite

About The Position

First Horizon is evolving how we understand and act on client experience and behavior. As we advance our Client Experience & Insights function, we are building an integrated, data-informed approach that connects brand, client feedback, and behavioral signals to drive measurable business outcomes. This role is designed for a high-potential individual eager to take ownership early and grow quickly within a strategic function. We are seeking a Consumer & Marketing Research Manager to join our Client Experience & Insights team (CX&I), expanding our ability to integrate advanced market research, analytics, and emerging insight capabilities into business decision-making. In this role, you will translate consumer insights into clear, actionable recommendations that inform business decisions, improve client experience, and drive growth. You will play a critical role in connecting insights across listening systems—including brand tracking, Voice of Client, digital behavior, and emerging analytics—to support strategic objectives.

Requirements

Early-career professional with strong curiosity, ownership mindset, and desire to grow into a strategic insights leader
3–5 years of experience in marketing research, consumer insights, customer experience, or related fields
Demonstrated ability to take initiative and operate with limited direction
Connect qualitative and quantitative insights into clear, business-relevant narratives
Comfortable navigating ambiguity and synthesizing across multiple data sources
Strong analytical and critical thinking skills
Experience with tools such as Excel, PowerPoint, Tableau or similar
High learning agility and openness to new tools, including AI-assisted methods

Nice To Haves

Strong ownership mentality—takes initiative and follows through
Clear, concise communicator
Adaptable and solutions-oriented
High learning agility with a willingness to grow quickly

Responsibilities

Partner with stakeholders to identify and shape key business questions
Own end-to-end execution of consumer research initiatives (with guidance from senior team members)
Contribute to integration of Enterprise NPS and Brand Health Tracking into business insights
Synthesize data across sources to uncover insights and develop a point of view
Translate insights into clear, decision-ready narratives
Take initiative to identify client experience opportunities and emerging issues
Support test-and-learn initiatives and experimentation efforts
Ensure research rigor, data integrity, and alignment to business priorities
Demonstrate ownership by proactively advancing work and pushing insights forward