Strategic Capacity Brokerage Specialist - Flatbed

Forward Air Services • Des Plaines, IL

2d • Onsite

About The Position

This role focuses on supporting the growth and development of the Brokerage flatbed service offerings. The goal is to build this department around customer freight. The specialist will provide flatbed logistics solutions, streamline internal communications, build internal knowledge around flatbed best practices, and troubleshoot issues on flatbed loads.

Requirements

• Eagerness to learn and build a best-in-class service offering
• A minimum of 1-3 years’ experience in a brokerage environment is required
• Strong written and verbal communication skills
• Proficiency in using email as well as networking platforms such as Slack and Microsoft Teams, spreadsheets which include, Airtable and Excel is required

Nice To Haves

• A minimum of 1-year specialized experience in Flatbed operations is preferred

Responsibilities

• Manage Flatbed inbound service email funnel
• Communicate effectively with clients, drivers, and team members to coordinate and update on load status and any changes that may occur
• Validate that Flatbed loads have been built accurately
• Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring satisfaction with Flatbed services
• Contribute to the strategic growth and scaling of our department
• Provide support to our internal Flatbed team members as required
• Other duties as assigned

Benefits

• Competitive base salary
• Paid time off within the first year of employment, sick time, and holidays
• Company provided life insurance
• Health, vision, and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• Wellness program
• A great place to work with a terrific culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed