Brokerage Carrier Capacity Manager

Venture Connect•Indianapolis, IN

5h•Onsite

About The Position

The Brokerage Carrier Capacity Manager operates in a player/coach role, combining hands-on freight execution with leadership and team development responsibilities. This position is responsible for overseeing real-time tracking and tracing, managing carrier capacity, and ensuring consistent load coverage and service execution across all shifts, including after-hours operations. The role requires direct involvement in daily operations while coaching team members to improve performance, accountability, and service quality. The Capacity Manager partners closely with Carrier Sales, Dispatch, and Customer Service to proactively manage freight, resolve issues, and maintain high levels of customer satisfaction.

Requirements

High school diploma or equivalent required
3–5+ years of experience in transportation brokerage, logistics, or supply chain operations
Minimum 1–2 years of experience in a leadership, supervisory, or team lead capacity
Proven experience managing freight in a fast-paced, high-volume environment
Proficiency in Transportation Management Systems (TMS) and load tracking platforms
Strong understanding of freight lifecycle, carrier operations, and brokerage workflows
Excellent verbal and written communication skills
Proven ability to lead in a “player/coach” capacity (hands-on + leadership)
Strong problem-solving and decision-making abilities in time-sensitive situations
Ability to multitask and prioritize effectively in a high-pressure environment
Leadership and coaching skills with ability to hold team members accountable
High attention to detail and strong organizational skills
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity

Nice To Haves

Bachelor’s degree in Logistics, Supply Chain Management, Business, or related field
Experience in a brokerage environment with carrier capacity, dispatch, or carrier sales exposure
Experience managing multi-shift or after-hours operations
Demonstrated success in improving operational KPIs and team performance
Experience with advanced reporting, data analysis, or performance dashboards
Strong carrier network knowledge and market awareness
Experience working with automated tracking tools and digital freight platforms
Continuous improvement mindset with experience implementing process enhancements

Responsibilities

Manage load coverage and ensure adequate carrier capacity is secured across all freight, including high-volume and critical shipments
Oversee and actively participate in real-time tracking and tracing of all active shipments to ensure on-time pickups, deliveries, and accurate status updates
Provide hands-on support for escalations, including missed pickups, late deliveries, service failures, and in-transit disruptions.
Lead and support after-hours and weekend freight operations, ensuring continuity of service and timely issue resolution.
Coach, mentor, and develop team members in tracking, tracing, and carrier operations functions.
Monitor and enforce communication standards between carriers and internal teams to ensure visibility and accuracy.
Utilize TMS and tracking technologies to monitor load performance, tracking compliance, and exception management.
Drive accountability for KPIs such as on-time performance, tracking compliance, and responsiveness.
Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
Encourage constructive dialogue for the team, even during periods of change or challenge
Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
Maintains accurate and timely documentation of employee interactions in accordance with HR policy
Assist with onboarding and continuous training programs for new and existing team members
Identify operational inefficiencies and implement process improvements to enhance service levels
Collaborate with Carrier Sales to strengthen carrier relationships and improve network reliability
Analyze performance data and trends to identify opportunities for improvement in carrier performance and service execution
Support cross-functional initiatives related to capacity planning, scalability, and operational excellence
Provide real-time communication to leadership regarding service risks, delays, and capacity constraints
Maintain regular and reliable attendance, along with being available in an on-call status
Comply with company policies and procedures and all applicable laws and regulations
Perform additional duties as assigned