Strategic Business Development Manager

Adobe•New York, NY

1d•$96,000 - $182,950•Hybrid

About The Position

The Strategic Business Development and Solutions Team is a hands-on unit of workflow practitioners, solution builders, and creative technologists, who live at the intersection of imagination and execution. We don’t just advise — we build, demo, and deliver real-world workflows that help enterprise customers unlock the full power of Frame.io. We’re a team of experimenters. We run tests, break things on purpose, learn fast, and bring those insights back to Product and our customers. Curiosity isn’t a soft skill here — it’s the job. Think of us as the people who turn “what if” into “what’s next”! Our ideal teammate thrives where customer experience, technical possibility, and product vision collide. The role acts as the connective tissue between pre-sales excitement and post-sales reality — translating big ideas into tangible, working solutions that customers can actually use. This role involves building, experimenting, and advising equally. You will work directly with customers, explore new AI capabilities, and guide Frame.io’s direction. We seek a person who asks thoughtful questions, experiments continuously, and improves solutions through iteration.

Requirements

6+ years of hands-on experience in creative operations, post-production, digital marketing, or solutions consulting — you know how creative teams actually work.
API workflow chops: you can architect and configure API-based integrations across complex enterprise tech stacks, including AI/ML service APIs like Adobe Firefly, OpenAI or Anthropic.
Curiosity about agentic AI drives you, and you have enough technical knowledge to take action. You might not have shipped a production multi-agent system. However, you have tinkered with tool-calling agents, or built useful applications with an LLM or equivalent experience. You know where to begin and are eager to progress.
Communication presence across every room: you can whiteboard workflow architecture with practitioners and deliver an AI-powered value narrative to a business leader.
Cross-functional agility: you work well with Sales, Product and Marketing.
A self-starter who can drive work forward without a lot of hand-holding.
A genuine itch to understand how things work — and an even stronger itch to make them work better.
You’re energized by ambiguity, not paralyzed by it, and you treat every customer engagement as a chance to learn something new.
Flexibility to travel as needed.

Responsibilities

Partner with Sales, Solution Architects and Forward Deployed Engineering to ensure customers can implement every workflow that was prioritized and promised.
Develop, ideate, and showcase end-to-end workflows using Frame.io's extensibility as a clear driver of operational efficiency, content velocity, and cost savings. Include AI-augmented pipelines that route, classify, or transform content with LLM processing.
Deliver proof-of-value engagements — hands-on demos, workflow prototypes, and tailored solution documentation that make customers say “yes, exactly that.”
Run structured experiments with emerging agentic AI capabilities. Test hypotheses and detail what works and what doesn’t.
Develop a point of view on where intelligent automation builds the most value for creative operations teams.
Explore and prototype agentic workflows that automate multi-step tasks across enterprise systems. Use LLMs, tool-use APIs, and autonomous decision logic to reduce manual work and speed up content operations.
Grow into a trusted advisor with alpha and beta customers — building, testing, and documenting workflows for new features before they ship, and feeding sharp, actionable feedback.
Build sales enablement gold: playbooks, demo environments, video walkthroughs, and workflow documentation — with a growing emphasis on agentic AI use cases.
Be a data-driven voice in the room. Use structured field intelligence and hands-on customer evidence to highlight workflow gaps. Influence the product roadmap with reproducible examples, not just gut feelings.