Strategic Advisor

IT Solutions Consulting•Kansas City, MO

About The Position

The Strategic Advisor provides personalized, strategic guidance to help clients maximize existing IT investments and achieve desired business outcomes through technology alignment and technology roadmaps. IT Solutions is a managed service provider specializing in high-end technology solutions for small and mid-market businesses. The role serves clients that often rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives. The successful candidate combines technical aptitude with time-management, problem-solving, organizational, and communication skills. They translate complex IT concepts into actionable business-case drivers, manage client expectations alongside internal processes, and work effectively with limited supervision.

Requirements

At least five years of experience in IT account management or a technical industry; managed service provider experience is preferred.
Bachelor’s degree in business administration, communications, computer science, or a related field.
General understanding of on-premises and cloud-based networking environments.
General understanding of Microsoft licensing, including SPLA, O365, M365, and Azure.
Strong customer-service skills and the ability to work with a variety of businesses, technologies, and personalities.
Strong presentation skills, both in person and virtually using MS Teams.
Proficiency in a client-facing role and commitment to outstanding service and support.
Ability to stay current with technology trends and market shifts.
Working knowledge of current versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, and public cloud platforms such as Azure and AWS.
Ability to follow established processes to produce standard results.
Excellent follow-through and ability to anticipate and address business needs proactively.
Strong work ethic, self-motivation, initiative, urgency, and interest in improving processes and creating efficiencies.
Excellent time-management and organizational skills, including management of multiple priorities and overlapping tasks across multiple businesses.
Team-oriented approach and ability to work independently with minimal supervision.
Strong analytical, problem-solving, and project-management skills.
Strong oral and written communication skills.
Ability to manage time and multitask effectively.
Ability to stay organized and detail-oriented in a fast-paced, dynamic environment.
Passion for solving problems and helping others, with initiative in continuous improvement and execution excellence.
Reliable transportation and a valid driver’s license.

Nice To Haves

Working understanding of the Information Technology Infrastructure Library (ITIL) framework or ITIL certification.
Working understanding of NIST Framework Standards.
Working understanding of compliance requirements and controls such as HIPAA, PII, PHI, and PCI/DSS.

Responsibilities

Act as the primary client advocate to support client satisfaction and retention.
Serve as the trusted technology advisor responsible for defining and directing IT strategy for a distinct list of small to mid-sized clients.
Create and deliver bi-annual Strategic Advisor reports and five-year roadmaps for managed clients.
Maintain an in-depth understanding of clients’ businesses and align technology recommendations and solutions with business goals.
Host and attend regular client meetings, documenting each interaction accurately and promptly.
Perform IT risk planning and implement strategies to improve clients’ overall security posture.
Engage in IT budget planning and management of day-to-day IT operations.
Own and manage accurate client invoicing and quarterly true-ups.
Manage and maintain relationships with C-level and senior-level contacts at medium and large organizations.
Set expectations with C-level contacts and follow through using effective verbal and written communication.
Collaborate with Strategic Advisors, leadership, and the VP of Customer Success on account-management processes, goals, challenges, and concerns.
Document client technical environments consistently and in an organized manner.
Balance client account priorities with internal business processes.
Carry out additional responsibilities as assigned.