Strategic Advisor and Operations Lead, Checking & Deposits

Citizens Bank•Newark, DE

12h•Hybrid

About The Position

This senior and highly visible individual contributor role sits within the Checking and Deposits organization and serves as an enterprise partner to senior leadership, providing strategic and operational leverage across a complex, highly matrixed business. The position goes well beyond administrative support and involves owning executive level work that shapes how the business is run, including developing leadership ready materials that synthesize complex financial, operational, and performance data into clear, decision focused narratives. The role partners closely with executives to translate strategy into action, establish disciplined operating rhythms, drive cross functional initiatives, and coach others on effective executive communication and presentation standards critical to sustained business performance.

Requirements

Bachelor’s degree in Business Administration, Management, or related field
Eight or more years of experience in business operations, executive support, or large scale program management
Strong experience in strategic planning, executive communications, and cross functional leadership
Excellent written and verbal communication skills
Strong organizational skills, attention to detail, and ability to manage competing priorities
High proficiency with productivity tools, analytics platforms, and presentation software

Nice To Haves

Advanced degree preferred

Responsibilities

Lead development of executive level presentations that synthesize complex financial, operational, and performance data
Craft clear narratives aligned to strategic priorities and business outcomes
Train and coach others on effective executive communication and presentation standards
Assemble and structure cross functional teams to execute priority business initiatives
Define clear objectives, roles, and success measures
Drive collaboration and accountability across product, technology, operations, risk, and finance
Own end to end coordination of business performance reporting
Collect, validate, and integrate financial, operational, and market data
Maintain dashboards, trackers, and reporting artifacts tailored to different audiences, including executives and boards
Design and manage regular communication forums and update channels
Ensure timely sharing of performance metrics, risks, issues, and opportunities
Set and manage agendas for broader leadership and team forums
Coordinate recurring meetings, track decisions, and ensure follow through on action items
Maintain discipline around priorities and execution cadence
Lead planning and execution of offsite meetings, workshops, and team events
Own agenda design, logistics, facilitation, and post event follow up to drive action
Serve as central coordination point for major strategic initiatives
Monitor timelines, resourcing, budgets, and dependencies
Partner with senior leaders to ensure initiatives deliver intended outcomes
Identify opportunities to streamline support processes and improve efficiency
Introduce best practices and leverage tools and technology to enhance productivity
Ensure all activities align with risk management and compliance standards
Partner closely with legal, finance, and risk teams to maintain integrity in reporting and communications