Strategic Accounts Project Engineer

Eaton Corporation•Raleigh, NC

20h•$86,000 - $126,000•Remote

About The Position

Eaton’s Critical Power Solutions Division is currently seeking a Project Engineer to join our team. This position will be strategically based across the continental United States and supporting customers and field service engineers. This position supports positive customer experience through a proactive approach to project support and issue resolution. This position leverages centralized resources to manage documentation and resolve issues and builds relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks and collaborates with the onsite field team. This position will also work closely with the project managers within our strategic accounts function. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. The expected annual salary range for this role is $86000 - $126000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Requirements

Associate degree from an accredited institution or in lieu of degree at least two (2) years of Field Service experience
Minimum of two (2) years of customer facing project coordination experience
Legally authorized to work in the United States without company sponsorship

Nice To Haves

Associates degree in Engineering or other technical field
Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply).
Electrical industry expertise and product knowledge
Prior experience working with contractors and project coordination
Proficiency in applications required for job function (Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365)
Experience with Uniterruptable Power Supply (UPS)

Responsibilities

Develop and maintain relationships with internal and external customers for assigned projects
Initiate escalation calls with technical support to ensure timeline resolution
Leverage centralized resources to manage projects
Initiate work orders for projects in collaboration with the dispatch team to get orders assigned to technicians
Manage work orders to completion and collaborate with finance for invoicing
Act as the technical liaison between customers, and field service engineers to efficiently carry out daily tasks (documentations, energization permits, LOTO, customers, project portals)
Serve as the customer’s advocate by relaying the appropriate level of urgency to projects managers and escalating issues as required
Pursue continuous learning of products and applications related to CPS UPS’s, and Data Center Product Distribution (DCPD) products
Provide daily updates to project managers on the status of the projects
Manage meetings with on site general contractors to ensure timeline milestones