Strategic Accounts Program Manager

Johnstone Supply LLC•Joliet, IL

1d•$115,000 - $130,000•Onsite

About The Position

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Requirements

Associate's degree (A.A./A.S.) from an accredited college or university; at least five years of related experience; or equivalent combination of education and experience.
Ability to use current word processing and spreadsheet programs (Word, Excel).
Ability to build reports in a well-planned and thoughtful manner.
Ability to apply problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and resolving business problems.
Skill in managing projects: establishing objectives, timelines and deadlines, action planning to meet deadlines; evaluating current and future business growth opportunities.
Skill in influencing and leading others in a particular direction to achieve business goals.
Ability to establish priorities and manage multiple tasks.
Ability to communicate information across different individuals, departments and external parties.
Ability to listen and converse in a clear and professional manner.
Ability to effectively present information both orally and in writing.
Skill in providing accurate information to stakeholders.

Nice To Haves

A Bachelor’s Degree (B.A./B.S.) from a four-year college or university is preferred, but not required for this role.

Responsibilities

Create and execute effective programs across the Johnstone Supply organization through collaboration, communication, analysis and training.
Serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
Ensure all efforts align with the goals of the department and the Company strategy.
Collaborate with the Strategic Accounts Director on developing effective growth strategies through an understanding of distributor, customer, and Company expectations and capabilities.
Collaborate with the SA team to launch and execute new programs through the Distributors, by providing ongoing analysis, identifying opportunities for growth, and troubleshooting account issues.
Understand company systems, technology and distributor operations to align the program with customer and distributor requirements.
Meet regularly with accounts and distributors to drive momentum and engagement.
Provide new ideas to improve and grow accounts.
Partner with program operations to execute integrations, truck stocking and other operational systems.
Collaborate with the products team to identify key sales initiatives to drive through accounts.
Partner with marketing team to identify opportunities to drive marketing initiatives through accounts.
Collaborate with eCommerce team to provide CX input, understand how the accounts can grow through use.
Ongoing collaboration with vendor partners, understanding key product initiatives, the vendor’s goals and their engagement strategy with strategic accounts.
Drive new Strategic Accounts programs through the Johnstone Supply distributors by reviewing opportunities with stores, introducing Account Representatives to stores, assisting in setting up Accounts in store systems, and providing program information and training to stores.
Drive Distributor implementation of Strategic Accounts programs by reviewing opportunities with stores, introducing key stakeholders, assist in setting up Accounts in store systems, and providing ongoing information and training to stores.
Contribute to the long-term growth and success of the Strategic Accounts Department by: completing sales calls, performing account management, expanding new and existing business opportunities, and setting up new accounts.
Support the Strategic Accounts Manager in growing sales by identifying national opportunities and vendor partners, advocating Member needs, determining internal requirements, and developing Strategic Accounts proposals.
Implement and manage Strategic Accounts initiatives and perform account management for the Strategic Accounts Department.
Manage calls and communications from existing strategic accounts to address and resolve any issues.
Provide inside sales support for Strategic Accounts by fielding and responding to Account and store questions, requests for quotes, product crosses, shipping and billing issues, etc.
Evaluate the success and effectiveness of programs and services from both the Member and Strategic Account perspectives by gathering and analyzing data.
Communicate results and drive continual improvement efforts.
Ensure complete and accurate documentation of Strategic Accounts programs, processes and procedures.
Complete any special projects or duties designated by the Strategic Accounts Director.
This position has a 30% travel commitment throughout the fiscal year.

Benefits

Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program