Strategic Accounts Manager (Remote)
S&S Activewear LLC•Chicago, IL
•Remote
About The Position
The Strategic Account Manager plays a key role in strengthening and expanding relationships with high‑value clients in the promotional products industry. This role is ideal for someone with 3–5 years of experience in branded merchandise who is ready to step into a more strategic, client‑facing position. You will partner closely with supply chain, finance, marketing, and other internal teams to deliver creative promotional solutions, drive revenue growth, and ensure exceptional client satisfaction. This position reports to the Director of Strategic Accounts.
Requirements
- 3–5 years of experience in promotional products or branded merchandise
- Proven ability to manage client relationships and meet revenue targets
- Strong understanding of product lines, decoration methods (screen print, embroidery, digital), and production timelines
- Excellent communication and presentation skills
- Strong organizational and project‑management abilities
- Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint)
- Willingness to travel 30% for client meetings, industry events, factory tours, and customer engagements
Nice To Haves
- Strategic thinking with strong attention to detail
- Commercial acumen and margin management
- Negotiation and customer‑management skills
- Problem‑solving mindset
- Ability to manage multiple projects in a fast‑paced environment
Responsibilities
- Support and grow strategic and mid‑tier accounts, including buying groups, to achieve revenue and margin goals
- Identify upsell and cross‑sell opportunities within existing accounts
- Develop annual account plans and growth strategies
- Prepare and deliver client presentations, proposals, and quarterly business reviews
- Serve as the primary point of contact for day‑to‑day client needs
- Build strong, long‑term relationships with procurement, marketing, and brand teams
- Proactively resolve issues related to sourcing, fulfillment, and timelines
- Attend industry trade shows and client events (e.g., PPAI Expo, customer shows, onsite meetings)
- Stay current on sustainability trends, sourcing practices, decoration methods, and global supply chain developments
- Maintain accurate CRM records and forecasting
- Track sales performance, margins, and KPIs
- Support budgeting and client reporting
Benefits
- Vacation, Personal, and Sick time
- Medical, Dental, Vision, Life Insurance, and Disability coverage
- Flexible Spending Accounts
- 401(k) plan
- Discounts on brand‑name apparel
- Fun employee events
- Meaningful opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
