Strategic Accounts Manager

Tricon Wear Solutions•Irondale, AL

1d•Hybrid

About The Position

The Strategic Accounts Manager is responsible for leading and growing Tricon Wear Solutions’ most critical customer relationships while driving new business development through OEM partnerships. This role serves as the primary point of contact for strategic accounts, ensuring strong, trust-based partnerships and delivering measurable growth through account planning, AR450 program expansion, and proactive engagement. This position plays a pivotal role in advancing Tricon’s commercial strategy by strengthening key accounts, expanding market presence, and identifying new revenue opportunities.

Requirements

3–7 years of B2B sales, account management, or business development experience
Experience in industrial, manufacturing, or materials industries preferred
Demonstrated success managing complex customer relationships
Experience with or interest in OEM sales channels and technical products
Strong communication and presentation skills
Highly organized with ability to manage multiple priorities
Self-motivated with strong follow-through and accountability
Proficiency with CRM systems and Microsoft Office tools
Willingness to travel as required
Must maintain a valid driver’s license.
Mathematical skills including addition, subtraction, multiplication, division, decimals and fractions, units of measurement, and metric conversions.
Reasoning skills including ability to define problems, collect data, establish facts and draw valid conclusions of customer requirements.
Ability to interpret an extensive variety of technical instructions.
Ability to type on a keyboard and use a mouse to gather and input quote and order information on a computer.
Basic knowledge of Microsoft Office, Outlook, and ERP systems.

Responsibilities

Serve as the primary point of contact for Tricon’s designated strategic accounts, building long term relationships with key stakeholders
Develop and maintain individual account plans that outline growth goals, relationship status, risks, and action steps
Conduct regular business reviews with strategic account contacts to ensure alignment, satisfaction, and continued partnership
Identify and pursue upsell and cross-sell opportunities within existing strategic accounts
Monitor account health and proactively address any service, delivery, or product concerns before they escalate
Lead Tricon’s new OEM partnership initiative by identifying, qualifying, and pursuing relationships with original equipment manufacturers
Develop a pipeline of OEM prospects and manage outreach, presentations, and negotiations through to close
Collaborate with internal teams to tailor Tricon’s value proposition for OEM requirements and specifications
Build Tricon’s credibility and brand recognition within the OEM space as a trusted, long-term wear solutions partner
Champion Tricon’s AR450 program across all strategic accounts and OEM prospects, serving as the program’s primary advocate in the field
Educate customers on the technical advantages, applications, and long-term ROI of AR450 wear-resistant solutions
Develop account-specific AR450 adoption plans, from initial introduction through specification approval and purchase
Track and report on AR450 sales activity, penetration rates, and revenue performance within assigned accounts
Provide regular updates on account activity, pipeline status, and market intelligence
Maintain accurate, up-to-date records in CRM systems for all account interactions, opportunities, and forecasts
Work cross-functionally with operations, engineering, and marketing to ensure customer commitments are met
Represent Tricon at trade shows, customer events, and industry functions as needed