Strategic Accounts Manager - Long Term Care

Medline•Chicago, IL

About The Position

Support Medline’s sales efforts within a select group of highly complex or major accounts of regional, national, or strategic significance. Support sales strategies and help achieve new revenue targets and service goals for assigned accounts. Manage a book of business for existing accounts and generate revenue. Support operational execution, profitability, maintenance of existing sales volume, and development of sales growth. The position involves account management, internal partnership with Medline Field Sales, and sales administration. It includes customer support and relationship management, maintaining sales programs, facilitating RFP processes, developing sales tools and programs, and tracking account performance and program costs. The role requires travel up to 50% for business purposes, including overnight and in-state and out-of-state travel. The work environment includes an office setting and medical facilities. Non-traditional work hours may be required during in-services.

Requirements

Bachelor’s degree in a business or clinical-related field is typically required.
At least 4 years of account management and/or sales experience.
Experience preparing business plans to align with or support selling strategies.
Experience developing and delivering technical presentations to groups of various sizes.
Exposure to and use of Customer Relationship Management (CRM) software.
Proficiency with Microsoft Office Suite products.
Ability to travel up to 50% for business, including overnight and in-state and out-of-state travel.

Responsibilities

Contribute to growing market share by applying sales plans, strategies, objectives, policies, and procedures aligned with corporate sales and marketing objectives.
Provide customer support and execute responsibilities to retain business and drive profitability.
Resolve problems and ensure customers receive high-quality customer service.
Maintain personal contact with key customers in assigned accounts.
Work with other key sales personnel to launch new accounts and support accounts at risk of loss.
Maintain existing sales programs.
Work with the Medline Field Sales team to promote sales goals and initiatives.
Facilitate formal and non-formal RFP processes.
Develop and implement sales tools and programs; educate others and communicate activity and success.
Manage account program costs, such as advertising, rebates, buyback, and slotting allowances, while maximizing sales.
Track customer sales performance against objectives and inform management of results.
Build and distribute reports, including specialized reports on contracts, programs, and focus areas, to appropriate partners.