Strategic Account Specialist

EIS legacy LLC•Birmingham, AL

21h•Hybrid

About The Position

The Strategic Account Specialist (STAS) is responsible for providing the Outside Sales team with customer support. The STAS is responsible for maintaining product and market knowledge in order to offer and provide solutions and additional sales to their account base. This position must be able to proficiently perform all customer service duties and responsibilities associated with their varied customers. This is a salaried, bonus-eligible position.

Requirements

High School Diploma or GED required.
Knowledge, experience and/or training in data entry, office equipment and general sales procedures required.
2 years of proven sales and support experience.
Ability to effectively use computer software and technology as required, to include a Customer Relationship Management (CRM) platform.
Effective verbal and written communication skills.
Ability to learn new equipment and required processes in a fast-paced environment.
Ability to effectively multi-task.
Strong reasoning and critical thinking skills are required.
The role requires attention to detail and the ability to balance multiple priorities effectively.

Nice To Haves

Associate or bachelor's degree in related business or sales discipline preferred.

Responsibilities

Assisting driving sales across varied accounts, product lines, and markets.
Identify, qualify, organize, and execute effective sales strategies that maintain the existing base of business and support the close of competitive and revenue growth opportunities.
Serves as a Subject Matter Expert (SME) for Sales Support Specialist.
Reviews the accuracy of client documents and ensures documents reflect the details specified by the requester in Sugar CRM.
Probe, develop, and close all related products sales inquiries/lead with existing customers within assigned geographic territory.
Assists with all account inquiries as directed by Outside Sales Representative or Manager.
Coordinate and collaborate with regionally aligned field sales team to drive incremental RMS revenue and achieve target sales goals.
Generate reports from Sugar CRM, and other tools and software as directed by Supervisor and/or Manager.
Submits weekly reports as directed by Manager.
Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows through as promised.
Proactive attitude in identifying customer concerns and/or problems.