Strategic Account Representative (SAR)

Spirax-Sarco Ltd. • Cary, IL

6d • $63,000 - $75,000 • Onsite

About The Position

The Strategic Account Representative (SAR) role involves maintaining professional relationships with assigned strategic customers at all levels. This position requires a high degree of daily written and verbal communication within a robust transactional environment, focusing on the procurement and fulfillment of orders. The role includes significant customer interface, managing customer delivery expectations, and providing support to internal departments and production control.

Requirements

• Minimum 3-5 years in a diverse manufacturing environment.
• High degree of professionalism in verbal and written communication.
• Possess a “can do” attitude in seeking to satisfy customer requirements on a daily basis.
• Strong excel skills required to manipulate data for management analysis.
• Must be willing to move within the manufacturing facility to interface with various departments and capture data related to costing and order status.
• Be a person of integrity to complete tasks and commitments on-time.
• Must be authorized to work in the US without sponsorship, both now and in the future.

Responsibilities

• Maintain effective and efficient relationships with supply chain representatives and engineering personnel.
• Provide timely response to customer requirements for order transaction status, expedite requests, return authorizations, or shipping changes.
• Assist with maintaining the customer portal communications on a daily basis and provide feedback to management regarding current or pending issues that impact the customer relationship.
• Enter all assigned customer orders accurately into ERP system.
• Assist with the production of documentation required for estimates.
• Participate in on-site customer meetings and system audits as required.
• Administer scorecard inputs, maintaining compliant status.
• Assist production control with administration functions necessary to maintain accurate production capacity schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed