About The Position
The Strategic Account Management is responsible for SoundStack's day-to-day relationship with our strategic customers post-implementation. This role owns customer communications with key publishers and demand partner relationships, oversees account health, including growth and renewals, and overall customer satisfaction from a business perspective. Working closely with Technical Account Management, Sales, Product, and Marketplace Operations, this role ensures customers realize maximum value from the SoundStack platform while identifying opportunities to expand partnerships and increase recurring revenue. This individual will be strategic, analytical, and execution-focused. The ideal candidate combines day-to-day revenue monitoring with strategic marketing and audience storytelling to help publishers maximize their monetizable inventory and enable buyers to achieve campaign performance.
Requirements
- Strategic, analytical, and execution-focused mindset.
- Ability to combine day-to-day revenue monitoring with strategic marketing and audience storytelling.
- Experience in understanding customer business objectives and aligning solutions.
- Experience in developing account strategies for retention, expansion, and customer success.
- Experience in overseeing account health and customer satisfaction.
- Experience in identifying opportunities to expand partnerships and increase recurring revenue.
- Experience in collaborating with Technical Account Management, Sales, Product, and Marketplace Operations.
- Experience in leading Quarterly Business Reviews (QBRs).
- Proficiency in data analytics and storytelling for client presentations.
- Experience in presenting revenue breakdowns and audience/targeting insights.
- Familiarity with market trends and podcast buying behavior.
- Experience in creating custom marketing collateral.
- Experience in managing external-facing publisher catalogs.
- Experience in maintaining sales enablement repositories.
Responsibilities
- Serve as a key business relationship owner and trusted operational advisor for strategic customer accounts.
- Understand each customer’s core business objectives and align SoundStack’s solutions accordingly.
- Develop long-term account strategies focused on retention, expansion, and overall customer success.
- Oversee account health and customer satisfaction while actively identifying opportunities to expand partnerships and increase recurring revenue.
- Partner closely with Technical Account Management (TAM) to ensure a seamless customer experience, and coordinate with Support and Engineering during technical escalations while maintaining executive communication.
- Serve as the business voice of the customer across Sales, Product, and Marketplace Operations to ensure partners realize maximum value from the SoundStack platform.
- Lead comprehensive Quarterly Business Reviews for top strategic clients, combining data analytics and storytelling to drive account retention and expansion.
- Present monthly billable impressions and billable revenue broken down by individual demand buyers.
- Deliver reporting on brand suitability matches, IAB content categories (e.g., politics), and genre-based listener profiles to help publishers articulate their unique data story to buyers.
- Incorporate third-party research on podcast buying behavior and market shifts, and refresh campaign strategies to address the buyer’s current pressure points.
- Work with the marketing department to build and update targeted marketing materials specific to clients, geographies, top-performing genre groups, and DSP-specific profiles.
- Maintain external-facing publisher catalogs (collaborating with Marketplace Operations, who owns internal list maintenance) and maintain a list of publishers willing to participate in marketing materials and logo sharing.
- Maintain and update the Marketplace Operations Gem and sales enablement repositories with accurate sales-side materials, positioning guides, and collateral.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
