Strategic Account Manager

LGC Group•Manchester, NH

About The Position

Join LGC Standards as a Strategic Account Manager and play a key role in building and maintaining strong, long-term relationships with global key accounts and OEM partners. In this highly visible role, you will develop and nurture long-term relationships with global key accounts and OEM partners, serving as a trusted advisor and strategic business partner. You will identify growth opportunities, lead customer engagement initiatives, and collaborate with cross-functional teams to deliver exceptional customer experiences and business outcomes. The Strategic Account Manager will own strategic global or regional accounts / OEM partners, providing comprehensive support across all sales process stages by coordinating with the appropriate LGC Standards team members and by selling the entire LGC Standards portfolio. They will manage and nurture the most strategic account relationships with key influencers (e.g., leadership, lab stakeholders, procurement, etc.) to drive retention and expansion; provide product awareness, consultation, and problem solving at both headquarters and site-locations. This role involves collaborating with account managers at assigned strategic accounts in the territory, and leading collaboration and coordination across all LGC Standard’s resources (account managers, End-market sales managers, quoting specialists, customer service) to ensure a positive customer experience and the success of all ongoing account planning initiatives. The role also includes promoting LGC Standard’s products and brands, utilizing available marketing programs and distributor channels as needed, meeting and exceeding forecasted sales targets, producing sales proposals to meet requirements of sales bids, acting as coach and mentor to members of the sales organization, providing leadership to improve sales skills and foster career development, developing an in-depth understanding of LGC products and their applications, using LGC’s sales tools to manage prospects, existing accounts, opportunities, pipeline and to forecast in an accurate and timely manner, and increasing awareness of the LGC Standards brand by organizing and attending exhibitions, seminars, and other events.

Requirements

BSc in chemistry, physics, biochemistry, biology, or similar discipline, combination of education and experience will be considered.
Proven experience in selling technical products used in research laboratories.
Prior successful key account management experience engaging with central procurement is preferred.
Able to read and interpret documents such as RFQs, contracts, operating and maintenance instructions and procedure manuals.
Experience with customer relationship management platforms such as SalesForce and Desk.
Expertise in Microsoft Office products is a plus.
Outstanding commercial awareness and planning abilities.
Proven track record of meeting and exceeding sales targets.
Proficiency in English crucial with additional languages an advantage (Spanish, French).
Willing to travel up to 40% within the designated territory as the need arises.

Nice To Haves

Additional languages (Spanish, French)

Responsibilities

Own strategic global or regional accounts / OEM partners, providing comprehensive support across all sales process stages by coordinating with the appropriate LGC Standards team members and by selling the entire LGC Standards portfolio.
Manage and nurture the most strategic account relationships with key influencers (e.g., leadership, lab stakeholders, procurement, etc.) to drive retention and expansion; provide product awareness, consultation, and problem solving at both headquarters and site-locations.
Collaborate activities with account managers at assigned strategic accounts in the territory.
Lead collaboration and coordination across all LGC Standard’s resources (account managers, End-market sales managers, quoting specialists, customer service) to ensure a positive customer experience and the success of all ongoing account planning initiatives.
Promote LGC Standard’s products and brands, utilizing available marketing programs and distributor channels as needed.
Meet and exceed forecasted sales targets for LGC Standards.
Produces sales proposals to meet requirements of sales bids.
Act as coach and mentor to members of the sales organization, providing leadership to improve sales skills and foster career development.
Develop in-depth understanding of the LGC products and their applications.
Use LGC’s sales tools to manage prospects, existing accounts, opportunities, pipeline and to forecast in an accurate and timely manner.
Increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars, and other events.
Build trusted relationships with senior customer stakeholders and operates as a strategic advisor, not a transactional seller.
Proven capability to lead complex, high stakes negotiations and influence outcomes across customers and internal stakeholders without direct authority.
Orchestrates manufacturing, quality, regulatory, supply chain, and product teams to deliver scalable, compliant private label programs.
Anticipates and manages demand variability, capacity constraints, and operational risk to protect supply reliability for strategic customers.

Benefits

Competitive compensation with strong bonus program
Comprehensive medical, dental, and vision benefits for employees and dependents
FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
Deductible Buffer Insurance and Critical Illness Insurance
401(k) retirement plan with matching employer contribution
Company-paid short- and long- term disability, life insurance, and employee assistance program
Flexible work options
Pet Insurance for our furry friends
Enhanced Parental leave of 8 additional weeks
PTO that begins immediately
Town Hall monthly meeting onsite/virtual
Cheer program where employees are recognized for outstanding work
Company wide social events
frequent catered lunches