Account Manager, Local Marketplace

Axios•Charlotte, NC

2d•Remote

About The Position

Axios is seeking an Account Manager for its Local Client Success team to manage and grow the Axios Local Marketplace, a new offering designed to help local businesses reach Axios's audiences. This role will be crucial in scaling a new semi-service advertising model, managing the client experience from campaign setup to reporting, and contributing to the development of processes and products for future market expansion. The ideal candidate will be proactive in identifying improvements and creating an efficient client experience.

Requirements

Minimum of 1-2 years of client success, account management, or marketing experience (media or digital advertising preferred).
Experience working on community management or social programs.
Business development or account management experience.
Digital marketing, social execution, and copywriting experience.
Customer-centric mindset.
Data-driven decision-maker.
Highly organized and detail-oriented.
Excellent verbal and written communication skills.
Actively develop AI literacy and use AI tools to enhance productivity, creativity, and efficiency.

Nice To Haves

Entrepreneurial spirit.
Highly collaborative.
Passion for the Axios Local mission.
Love of building something new and putting process into place.

Responsibilities

Monitor incoming submissions for accuracy, completeness, and compliance with Axios standards.
Review, edit, and post listings on the Marketplace boards and within the Charlotte newsletter.
Maintain high standards for client experience through timely communication for updates and post-campaign performance reporting.
Promote the semi-service model to drive awareness, adoption, and engagement.
Collaborate with internal teams (Product, Sales, Editorial) to improve processes and enhance client and reader experience.
Maintain internal tracking documents for all listings, promotions, and communications.
Track and analyze performance trends, providing data-driven recommendations for optimizations and product improvements.

Benefits

401(k) with employer match
Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
Employer Health Savings Account (HSA) contribution for the high deductible health plan option
Dental and vision coverage
Primary caregiver 12-week paid leave
Generous vacation policy, plus holidays
One mental health day per quarter
Annual learning and development stipend
$100 monthly work-from-home stipend
Tele-mental health services through Headspace
OneMedical membership, including tele-health services
Personal health advocacy resources through HealthAdvocate
Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
Access to the Axios “Family Fund”
Increased work flexibility for parents and caretakers
Virtual company-sponsored social events