Marketplace Manager

Headlands Lodge, Inn at Kiwanda, Hart's Camp•Pacific City, OR

just now•$65,000 - $75,000•Onsite

About The Position

At Cape Kiwanda Market, you’ll find everything you need for your beach vacation at the Marketplace. Grab yummy picnic provisions or all the necessary ingredients for a meal at your home-away-from-home home, including wine, beer, fresh seafood, specialty meats and cheeses, and much more. Enjoy a scoop or two of ice cream with a waffle cone. Pick up firewood and s’mores fixings for an evening beach bonfire. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals who share a passion for hospitality. We let our personalities shine, and we like to have fun. A day in the life... Marketplace Manager is accountable for managing all ordering, receiving, organization, quality assurance, and daily operations of the Marketplace Grocery Store. They are charged with ensuring the consistent delivery of positive customer experiences at the grocery store and are accountable for ensuring cleanliness, safety, compliance, and brand standards are always maintained. They also serve as a key stakeholder in building the overall grocery strategy. This role reports to the Area Director and manages up to 10 team members.

Requirements

MUST BE 21 YEARS OR OLDER
3 years of Retail store manager (preferred)
3 year of leadership experience
1-2 years of Merchandising experience
Have experience leading and training people
Previous grocery store and/or convenience store clerk/stocker/deli experience.
Ability to work well under pressure in a fun and fast paced environment.
Experience with cash handling and completing customer service transactions.
Ability to focus on attention to guest needs and customer service.
Maintain positive relations with Customers, Vendors, and team members.
Have a current state approved food handlers.

Responsibilities

Oversee all grocery team members and operations, ensuring they understand their role in contributing to the desired guest experience at the marketplace.
Leverage resources and labor to maximize efficiency, without compromising quality and service standards.
Accurately complete and submit all invoices to meet deadlines and ensure alignment with product ordered. Ensure that all prices are monitored and that the correct product is being represented in inventory locations.
Make cleanliness and safety the highest priority. Ensure all physical spaces, equipment, and tools are maintained and meet the brand standards along with local, state, and federal regulations.
Ensure that products are properly always stocked and labeled with prices.
Manage product storage and rotation procedures to reduce spoilages and damages. Ensure all grocery spaces are maintained, cleaned, and organized.
Own grocery ordering, ensuring timely submission of invoices. Delegate tasks and ask for assistance to ensure continuity on days off. Manage vendor relationships with the aim of building mutually beneficial partnerships.
Build processes and service flows to ensure a cohesive guest experience.
Work with the Area Director and Deli Lead to assist in determining which ready-made products should be offered in the grab and go.
Manage marketplace products according to anticipated sales and seasonal needs, tailoring offerings to the consumer profiles for each of our lodging properties. Develop sales promotion programs tailored to consumer profiles and business needs.
Determine and maintain the proper layout/ organization of Marketplace, with the goal of maximizing revenue and guest experience.
Lead and manage with our core values. Work cooperatively and positively with fellow team members, building a respectful workplace where everyone is welcome.
Inspire and support your team to deliver extraordinary experiences. Recognize strengths of each team member and hold each team member accountable to their role in delivering the guest experience.
Coach grocery clerks to anticipate guest needs and proactively assist guests. Work with them on contributing to achieving sales goals.
Share the focus and happenings of your department across the resort to ensure continuity in the guest experience.
Foster an environment of feedback, accountability, learning, and fun. Have Quarterly Conversations with each of your direct reports to support this objective and check-in on the engagement of your team.
Create opportunities for team member development. Work with the Area Director and HR to create growth and development paths.
Provide direction and guidance to Marketplace team members in their assigned job duties.