Strategic Account Manager
About The Position
Hyperbound (YC S23) is the Revenue Activation Platform, an agentic OS for sales that closes the loop between behavior, coaching, and execution. We're a system that changes what happens next, and we're reshaping the structure of our customers' sales orgs in the process. As the inventors of AI sales roleplay, we help enterprise sales teams practice, measure, and scale top-performer behaviors. IBM, LinkedIn, Bloomberg, Supabase, Monday.com, Notion, and Vanta are just a few of the companies that trust us. We 5x'd ARR last year and raised a $15M Series A led by Peak XV. Our team ships new features weekly and has close feedback loops with customers. The category is exploding, and we're pouring gas on the fire. We're hiring a Strategic Account Manager to own some of our most important customer relationships post-sale. This is not a typical AM role: you'll carry quota on GRR and NRR, run executive-level QBRs, and serve as the face of Hyperbound to a broad book of enterprise accounts. You'll help build the playbook for a new category while working directly with senior leaders at some of the world's best-known brands.
Requirements
- 3+ years in customer-facing roles with a track record of progressing from CSM to AM or a comparable hybrid
- Comfort being measured on revenue, not just satisfaction: you've consistently renewed and expanded your book
- Experience running QBRs that connect product usage to business outcomes for senior stakeholders
- A bias toward building: you want to shape the playbook, not just follow one
- Strong relationship skills and genuine enthusiasm for frequent travel and in-person customer engagement
- Tenure that shows impact: 2-3+ year stints in prior roles
Nice To Haves
- Prior startup, past founder, or high-growth company experience
- Experience selling or expanding into large global enterprises
- Familiarity with sales tech, enablement, or revenue intelligence tools
Responsibilities
- Own a book of business across enterprise accounts, driving adoption of Hyperbound's full platform (roleplays, real call scoring, certifications, and learning modules)
- Carry quota on GRR and NRR: renew contracts, expand seats, and upsell modules
- Build and deliver executive-level QBRs that tie product usage to measurable business outcomes
- Partner with AEs during the first 9 months of strategic accounts (with full double comp), then take sole commercial ownership
- Identify churn risks early and proactively solve adoption challenges before they escalate
- Turn customer success stories into references and case studies that fuel future sales
- Collaborate with Solutions Engineers on integrations and onboarding to ensure a smooth customer experience
Benefits
- Medical, dental, and vision coverage
- Unlimited PTO
- In-office in SF 5x/week with daily lunches
- Commuter and parking benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
