Strategic Account Manager - USA and Canada Market

Hotelbeds Group

4d•Hybrid

About The Position

As a Strategic Account Director, you will lead the development and growth of key strategic client relationships across the USA and Canada. Acting as a trusted advisor, you will design and execute tailored growth strategies that optimize performance, maximize revenue, and strengthen long‑term partnerships. This role combines commercial leadership, data-driven strategy, and cross-functional collaboration to drive Total Transaction Value, Margin, and Room Nights across your portfolio of high-value clients.

Requirements

Strong experience in strategic account management and B2B sales.
Exceptional stakeholder management and influencing skills at senior levels.
Highly developed commercial acumen and negotiation capabilities.
Strong analytical mindset and data-driven decision-making.
Excellent communication and presentation skills (both creation and delivery).
Ability to manage multiple priorities and thrive in a fast-paced environment.
Strong collaboration and cross-functional leadership capabilities.
Advanced Excel (analysis, reporting, profitability tracking).
Strong PowerPoint skills for executive presentations.
Experience with Salesforce, Salesloft, and/or Tableau.
Ability to interpret dashboards, KPIs, and large data sets.
3–5+ years of experience in sales or account management within the travel industry.
Experience managing strategic or high-value accounts.
Proven track record of driving growth, cross-selling, and client retention.
Strong understanding of profitability, pricing, and commercial performance.
Fluent in English.

Nice To Haves

Good understanding of APIs and technical integrations (preferred).
Experience working with travel agencies, consortia, or retail distribution channels preferred.
French is strongly preferred.
Bachelor’s degree in Business, Tourism, or related field is desirable.

Responsibilities

Manage and grow a portfolio of top-performing strategic clients and travel advisor groups.
Build strong, influential relationships with senior stakeholders across client organizations.
Act as the primary liaison between clients and the HBX Group ecosystem.
Analyze portfolio performance using available tools to identify growth opportunities and risks.
Develop and implement strategic account plans aligned with client business objectives.
Drive growth across accommodation, ecosystem products, and overall profitability.
Identify opportunities to increase product attachment and cross-sell solutions.
Lead regular client meetings (virtual and in-person) to review performance, agree on actions, and identify new opportunities.
Provide insights, recommendations, and updates on HBX products and services.
Maintain a continuous feedback loop to refine strategy and ensure relevance.
Create and manage commercial agreements that drive revenue growth and efficiency.
Influence client buying behavior through value propositions and strategic initiatives.
Lead negotiations with a strong focus on profitability and long-term partnership.
Work closely with internal teams (Pricing, API, Marketing, Sourcing, Operations, Sales).
Ensure alignment across Retail teams (Account Managers, BDMs, Regional Directors, Sales Executives).
Drive joint initiatives such as marketing campaigns, distribution optimization, and technical integrations.
Escalate and resolve technical or commercial issues proactively.